Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Netflix films constantly buffer and will not play (internet speed fine), though they work on Chrome and Android

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Somerton

Somerton
Somerton
more options

I have tried resetting the Firefox settings, all the internet aspects have been thoroughly checked and are fine; I cannot understand what is stopping the films from running; this problem only started in the last week. There is no helpful help on Netflix.

I have tried resetting the Firefox settings, all the internet aspects have been thoroughly checked and are fine; I cannot understand what is stopping the films from running; this problem only started in the last week. There is no helpful help on Netflix.

All Replies (3)

WestEnd
WestEnd
more options

What was FF before and now? Sometimes it works best to uninstall all FF and deleting the Mozilla folder and doing a fresh install will fix any corrupted FF installs or updates.

Somerton
Somerton Question owner
more options

Thanks so much for responding. I completely removed and reinstalled FF, also removed all traces of Netflix (cache, data etc.) but it hasn't worked. The fact that Nfx. runs on Chrome suggests that it's a browser issue. Some people might give up but l really want to understand (and fix!) the issue... :(

Somerton
Somerton Question owner
more options

Thanks so much for your reply. I have tried completely removing and reinstalling FF; also clearing Netflix (cache, data etc.) but sadly, it has made no difference. The fact that Netflix runs on Chrome suggests it is a browser issue. I know that the Internet speeds are fine. Some people might give up but l really want to understand what needs to be done and why, and fix it... :(