Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adding New Existing email account, why do I get this message: "Error Creating Account - Incomming server already exits."

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Matt

more options

Windows 7 Professional Thunderbird v45.6.0


 Application Basics
   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, true
     OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, false
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, true
     OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, false
     OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, false
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-a54a557f-d876-4309-9ffd-b93412170111 (2017-01-11)
   http://crash-stats.mozilla.com/report/index/bp-3b30f218-36c7-4aef-ba1a-1b5022151127 (2015-11-27)
   http://crash-stats.mozilla.com/report/index/bp-6ca61049-3ebd-466f-9947-4ee3a2150916 (2015-09-16)
   http://crash-stats.mozilla.com/report/index/bp-0441a207-ec0e-41b9-a3b7-b94672150720 (2015-07-20)
   http://crash-stats.mozilla.com/report/index/bp-5f1c1809-4acb-4fe2-ad27-0c4c22140429 (2014-04-28)
 Extensions
   Correct Identity, 1.4.5, true, {47ef7cc0-2201-11da-8cd6-0800200c9a66}
   Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca
   Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com
   Highlighter, 0.6.5, true, andre.rodier-highlighter@gmailcom
   Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   No Message Pane Sorting by Mouse, 1.3, true, nomessagepanesort@janek.org
   Todoist for Thunderbird: To-Do list and Task Manager, 4.3, true, {88f55c90-a688-11e1-b3dd-0800200c9a66}
Windows 7 Professional Thunderbird v45.6.0 Application Basics Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, true OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, false account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, true OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, false OUTGOING: , mail.northbound-train.com:465, SSL, passwordCleartext, false Crash Reports http://crash-stats.mozilla.com/report/index/bp-a54a557f-d876-4309-9ffd-b93412170111 (2017-01-11) http://crash-stats.mozilla.com/report/index/bp-3b30f218-36c7-4aef-ba1a-1b5022151127 (2015-11-27) http://crash-stats.mozilla.com/report/index/bp-6ca61049-3ebd-466f-9947-4ee3a2150916 (2015-09-16) http://crash-stats.mozilla.com/report/index/bp-0441a207-ec0e-41b9-a3b7-b94672150720 (2015-07-20) http://crash-stats.mozilla.com/report/index/bp-5f1c1809-4acb-4fe2-ad27-0c4c22140429 (2014-04-28) Extensions Correct Identity, 1.4.5, true, {47ef7cc0-2201-11da-8cd6-0800200c9a66} Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com Highlighter, 0.6.5, true, andre.rodier-highlighter@gmailcom Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} No Message Pane Sorting by Mouse, 1.3, true, nomessagepanesort@janek.org Todoist for Thunderbird: To-Do list and Task Manager, 4.3, true, {88f55c90-a688-11e1-b3dd-0800200c9a66}

All Replies (4)

more options

I understand that there is a way to eliminate this problem, but I do not understand what is causing it in the first place.

more options
Adding New Existing email account

I don't understand what you're doing. New account or existing account?

more options

Existing Account? Not quite sure why there is a distinction. Why would anyone use Thunderbird to obtain a New previously non-existent account?

I have three google email accounts. One is already in Thunderbird and is working fine. When I try to add one of the other google email accounts, I get the error.

more options

wzander said

Existing Account? Not quite sure why there is a distinction. Why would anyone use Thunderbird to obtain a New previously non-existent account?
Because they want a new email address.

I have three google email accounts. One is already in Thunderbird and is working fine. When I try to add one of the other google email accounts, I get the error.

Right click your existing account and select settings check the names of all of your account as they appear in the list on the right. Edit them to ensure the email address is included. (or at least the bit before the @ so they are easy to identify.

Now scroll down to the outgoing server (SMTP entry. Edit the names of those entries to ensure each has the email address they are for in the name.

I think you might have to repeat the SMTP part for each Gmail account you add. I have no done it in years. But I have a feeling it might add them as googleMail and then baulk at the next of that name.