Thunderbird Support Forum

When TB updated automatically, my exchange account disappeared. I restored it but now I cannot send messages with this account, only receive. I have to log into the exchange account directly on the server. I use Exquilla.

The message filters stopped working.

The subfolders that I collapsed all now open and I have to restore them to a collapsed state.

TB version 91.2.1 (64-bit)

I'm using TBSync to keep my TB address book synced with my Google contacts. This seems to put all of the synced values into a separate address book, identified by my gmail address. I previously used another synchronization tool that is no longer supported (gcontactsync), that also did the same thing, so I now have TWO address books associated with my Google contacts.

However, I also have a bunch of entries in my "Personal Address Book" and my "Collected Addresses", but when trying to compose an email (even though I have the "All Address Books" specified as the "Default Startup Directory") any addresses that exist only in the Google contacts address book are ignored - entering the email address manually into the To: of an email gives a notice that the address "is not in my address book".

First, why is TB unable to find these addresses, and second, is there any way to merge these various address books into a single address book (e.g. the PAB?) where I can de-dupe them? If the Google-synced address book needs to remain separate, I can live with that, but unsure if that is the case.

Thanks!

Popstate files (popstate-xx.dat) are piling up in my POP account. Each time the "xx" is a different number, i.e 13, 14, 15, etc. I read the suggestion fix to go to Help, Troubleshoot Information, click Open Folder button. I did so. There are two Open Folder buttons (Update Folder & Profile Folder). I picked Profile Folder. Then I closed TB as instructed. Then I clicked Mail folder, and it says to click the Pop mail account which is displaying those popstate folders. At this point I see two : one says "inbound.att.net" and one says :inbound.att-1.net". If I click the "inbound.att.net" there is only one popstate folder. If I click the "inbound.att-1.net" account there are many popstate folders. I think this may be the cause of the multiple popstate folders showing up in TB. I am thinking I could possibly delete the account with the "-1" and keep the account with the single popstate folder. BUT, will this somehow mess up my incoming and outgoing mail? I don't want to mess up. Can someone help me?

I'm using Thunderbird 91.2.1 and Windows 10 on an HP computer.

I can't find any way to print emails, either by selecting one from the inbox list or opening the email.

I've seen the "new" dialog but only when printing downloaded forms such as shipping labels, but all print commands disappear when I open an email.

One subfolder that I have used for years in Thunderbird disappeared without warning. I use Win 10 and Thunderbird 91.2.1 (32-bit) on a 64-bit CPU. I wanted to move an email from one account to the local folder only to discover that the top folder and all below it were missing. I have no idea how this happened. I do know that the contents of the folder were important to me and difficult to impossible to recreate. What can I do now?

I have an office computer, a laptop and a smartphone, all sending/receiving email via imap. The laptop has not been used for a couple months. When I turned it on today it showed only old messages and would not sync with the server. How can i force it to sync and show my recent messages? Thanks.

Following is the folder name to which Thunderbird has added the suff ix 36ceb049. 2016-04-26 Blick auf das Belchenhotel, Inh. J. Stiefvater, mit Bergkette36ceb049

In addition, a second folder with exactly the same name was created. I am able to delete one of the folders but not the other one.

When I clicked on the Trash folder for Local Folders, I was asked if I was sure that I wanted to delete this file. After clicking on OK, the file appeared in the Trash folder. Why was I asked that question when I clicked on the Trash folder? I had already acknowledged that I wanted to delete the folder.

These are the files in the Trash folder with added suffixes: 2016-04-26 Blick auf das Belchenhotel, Inh. J. Stiefvater, mit Bergkette36ceb049 2020-12-26 Die Organuhr Acupuncture Chart, Dr. EW Stiefvater 247a3e6b1b 2020-12-26 Die Organuhr Acupuncture Chart, Dr. EW Stiefvater 247a3e6b1b --both of the above identical file names are in the Trash folder without the second one being appended with (2) Morgan Stanley - Russ Abbott, Sylvia Lomeli, etce14b81d9 Morgan Stanley - Russ Abbott, Sylvia Lomeli, etce14b81d9(2) Website programmers, subcontractors, helpers, etcd756875c Website programmers, subcontractors, helpers, etcd756875c --both of the above identical file names are in the Trash folder without the second one being appended with (2)

All of the deleted files in the Trash folder with added suffixes still appear in Local folders. The folder, Website programmers, subcontractors, helpers, etc., the same folder as the last two folders in the preceding paragraph, appears twice in Local Folders but without suffixes. When I click on the first folder, a little rotating circle indicates that it is being opened, but it doesn't open. When I click on the second folder, it opens immediately. Thereafter the first one opens immediately. The problem is that all of the messages that had been saved in Website programmers, subcontractors, helpers, etc. are missing. That is also true of all of the folders with suffixes appended by Thunderbird. The messages saved to them have apparently all been lost.

Thank you very much for tackling this problem!

macOS 10.13.6

after a Thunderbird update from 78.14.0 to 91.2.1, all my UI is now presenting itself with a super extra bold font.

This also happend to Firefox when it jumped to the big 9x.x, can't use it, had to migrate to Waterfox.

This is a major flaw/bug, TB has become impossible to use. The new "Density" item doesn't change anything

Can I modify anything in the deep config menu ?

Mozilla has now become a big disappointing tool.

When compiling a message in 91.2.1 and attaching a pdf doc I can not view the doc before sending the email. The error is that the file association must be changed in preferences. Under the preferences, the pdf is set to be opened with Adobe Acrobat Reader. After sending the email I can however view the attachment from the sent folder. Please fix this, it is so annoying that you have to check the attachment from Explorer and can not view it in the email before sending

I open several emails. I use Ctrl-1 and Ctrl-9 to go back and forth.

I deleted C:\Users\user\AppData\Roaming\Thunderbird\Profiles\9azxazfvuzfa.default-release\session.json as I couldn't remove the last session when I closed TB.

Now I sometimes get blank tabs along with blank emails.

Delete the file again? Did I mess myself up somehow?

Thanks.

latest update (91.2.0-64 bit) and I cannot access scroll bars (at the right of the screen) in either my list of emails or in the body of the text of a particular email

It appears briefly when I put my mouse on it, but when I click it selects the particular email to the left.

I have lost access to 99% of my emails (1% is screen of most recent) with this update.

Thank you, Michael H Lauer

The update for TB 91.2.0 (64-bit) has changed the 'save as' filename schema. The 'save as' filename schema before the update was just the subject of the email. Now, for some mysterious reason that can only be comprehended by those that have ascended, Thunderbird wants the author, date, time and all kinds of pointless things in the file name. No biggie, BUT THE FILENAMES ARE TOO LONG TO IMPORT INTO SOME PROGRAMS. I'm at a total loss of why anything needs a file name of 200+ characters, so the change in Thunderbird has left a gash in my scalp where I've been scratching my head for a few weeks, now.

This is just a complaint. There will be no answers (because I've never gotten a single helpful answer). There will be no acknowledgement. There will only be pain. And no one that causes the pain will care.

I never thought Outlook would be something I'd prefer, but Thunderbird has forced me to reconsider my options.

Good-Bye Mozilla!

So one of my Thunderbird profiles stopped being able to send emails. Hit the send button and nothing happens. One of my accounts in same folder is greyed out.

I have tried reinstalling, cleaning up profile, rebuilding folders. Updating did not work and I think that may have broke it (versioun 91.2 x32)

Restarted with no add ons, checked language. Tried a different SMTP server, nothing works. No error at all. Windows 10 64

Dear all,

I have tried setting up Gmail within Thunderbird 78.x.y. After entering credentials, and going again through login to the Gmail popup window I reach a state which is shown in the attached image.

Google security options: 2 factor off, less secure apps on, Captcha refreshed but nothing helps.

Many thanks for the help.

Best, Bogdan

After updating to v. 91 about 2 weeks ago I now noticed that two local folders became draft folders and ALL messages stored there are now "drafts", including all received messages. I did NOT change any account settings. The two folders are among those that I use most frequently.

How can I revert the attributes of these two folders to "normal" local folders again so that the messages stored there are "final" and not "drafts"? Thank you.

I have 4 PCs, all are Windows 10 Pro, version 21H1. All have installed Thunderbird 91.2.0 x64. On all, I am using the Sophos Endpoint Security virus protection.

All PCs but one are working OK with Thunderbird. Recently I changed the password of one of my gmail.com accounts. On three PCs I could update the password settings in Thunderbird without issues. On the fourth, it just didn't accept the new password. So I deleted the account on that PC and tried to recreate it. It worked to the point where I clicked the 'Done' button in the Account Setup dialog and logged into my Google account and clicked 'Allow' to enable Thunderbird to access the Google mail account. At that moment 'Checking password' message changed to 'Unable to login at server' on a yellow background in the Account Setup dialog. On that same PC, I can access Gmail through the web interface without trouble.

When trying to solve the issue I uninstalled the Thunderbird, removed its folders in Local and Roaming folders, then reset the PC and installed the Thunderbird again. The issue was not solved. I can't configure any of the Google accounts, but I have no trouble with the two non-Google IMAP accounts that I have.

Just to make sure, I tried to delete and then recreate a Google account on one of the PCs which seem to work OK and that worked without a glitch.

I also tested the 'problem' PC and was not able to detect any issues except the one with the Thunderbird.

I open an email. press "control P". nothing happens. Select File in the menu, Print greyed out. I shouldn't have upgraded. Been using thunderbird for year. this is the worst upgrade. change for change sake!

HELP!!! PLEASE!!!!!!

hi

how much should be the mail size in thunderbird, is mail archiving is best if te file size is more for both INBOX and sentitems

please advice

thanks ramakrishna