Can not send emails from library
I can not send emails from the library using Thunderbird, however, it works fine at home and other places. I've tried changing the port number but no success I get the following error message (see attached image)
Troubleshoot information below:
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Show in Finder Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account7:
INCOMING: account7, , (imap) remedymarketing.com.au:993, SSL, passwordCleartext
OUTGOING: , remedymarketing.com.au:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) remedymarketing.com.au:993, SSL, passwordCleartext
OUTGOING: , remedymarketing.com.au:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-3b82b503-8bb7-4bf4-8405-407ad0171127 (27/11/17) https://crash-stats.mozilla.com/report/index/bp-2083169b-46e5-4e55-8287-d29092170314 (15/3/17) https://crash-stats.mozilla.com/report/index/bp-4e7077aa-5069-4ba4-9e91-0d3362160530 (30/5/16) https://crash-stats.mozilla.com/report/index/bp-88ec74f9-694b-4f73-8833-ec3c32151124 (25/11/15)
Extensions
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
mail.openMessageBehavior.version: 1
mail.spotlight.firstRunDone: true
mailnews.database.global.datastore.id: a310d681-f68f-434e-acb5-5ed0b2de452
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1533894333
places.history.expiration.transient_current_max_pages: 66667
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {fdba7538-66c9-a643-9697-d72ff5747b13}
Graphics
GPU #1
Vendor ID: 0x8086
Device ID: 0x0a2e
Features
WebGL Renderer: Intel Inc. -- Intel Iris OpenGL Engine -- 2.1 INTEL-10.36.19
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: skia
TileHeight: 1024
TileWidth: 1024
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
I can not send emails from the library using Thunderbird, however, it works fine at home and other places. I've tried changing the port number but no success I get the following error message (see attached image)
Troubleshoot information below:
Application Basics
Name: Thunderbird
Version: 52.9.1
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
Profile Folder: Show in Finder
Application Build ID: 20180709124824
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account7:
INCOMING: account7, , (imap) remedymarketing.com.au:993, SSL, passwordCleartext
OUTGOING: , remedymarketing.com.au:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) remedymarketing.com.au:993, SSL, passwordCleartext
OUTGOING: , remedymarketing.com.au:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
https://crash-stats.mozilla.com/report/index/bp-3b82b503-8bb7-4bf4-8405-407ad0171127 (27/11/17)
https://crash-stats.mozilla.com/report/index/bp-2083169b-46e5-4e55-8287-d29092170314 (15/3/17)
https://crash-stats.mozilla.com/report/index/bp-4e7077aa-5069-4ba4-9e91-0d3362160530 (30/5/16)
https://crash-stats.mozilla.com/report/index/bp-88ec74f9-694b-4f73-8833-ec3c32151124 (25/11/15)
Extensions
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
mail.openMessageBehavior.version: 1
mail.spotlight.firstRunDone: true
mailnews.database.global.datastore.id: a310d681-f68f-434e-acb5-5ed0b2de452
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1533894333
places.history.expiration.transient_current_max_pages: 66667
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {fdba7538-66c9-a643-9697-d72ff5747b13}
Graphics
GPU #1
Vendor ID: 0x8086
Device ID: 0x0a2e
Features
WebGL Renderer: Intel Inc. -- Intel Iris OpenGL Engine -- 2.1 INTEL-10.36.19
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: skia
TileHeight: 1024
TileWidth: 1024
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
All Replies (4)
Which account are you talking about? Account 3, 5 or 9?
I notice one of them (Account 3) uses smtp googlemail....do you have a @googlemail email address using that outgoing server? Is that server working ok?
Do you have an AV product scanning outgoing mail ?
Try a test: Boot up computer in 'Safe mode with networking' Start Thunderbird See if this allows you to send.
If yes, then perhaps you have an AV product scanning emails. Suggest you stop AV from scanning outgoing mail.
Many public places completely filter SMTP ougoing email ports. Your best luck would be connecting via VPN to your place.
Your account 3 is still using Normal password. I would change that to oauth2 like account 5 is setup. Do this for both the IMAP and the SMTP servers. I do not know if this is your issue in question but it will solve potential issues with your gmail accounts. Oauth2 is the gmail preferred authentication method.