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The sound on pages like translate.google.com or memrise.com doesn't work.

  • 2 replies
  • 4 have this problem
  • 8 views
  • Last reply by mr.p.m.
  • Solved

mr.p.m.
mr.p.m.

Dear firefox people,

basically the sound on websites like youtube - yes it works. The problem started on translate.google.com where when i click to play sound, i see that the file is downloading, but there is no voice. The same for memrise.com.

Of course, i have tried to solve the problem with google help, so here is what I did: 1) cleared cache and cookies of browser 2) started firefox as "without extension" 3) udated java & flashplayer 4) downloaded and installed Quciktime player 5) removed firefox and intalled firefox beta 6) check the problem on internet explorer & Microsoft Edge - also can not here the sound 7) disabled antivirus (Avast) 8) I won't install chrome

I do have Windows 10, and my Laptop model is Asus N551. And yes, on Windows 7 the sound was playing. I have the latest windows update.

One more thing - when I turned: media.directshow.enabled - to false, then translate.google.com started to work, but still memrise.com didn't (I have got a message that from Quicktime that file is corrupted), so it's not a solution for me (but could help you, dear support).

I also have a problem with .mp4 files in HTML5 (f.e. vine.co doesn't work).

I attach the pictrue of all activated plugins.

Dear firefox people, basically the sound on websites like youtube - yes it works. The problem started on translate.google.com where when i click to play sound, i see that the file is downloading, but there is no voice. The same for memrise.com. Of course, i have tried to solve the problem with google help, so here is what I did: 1) cleared cache and cookies of browser 2) started firefox as "without extension" 3) udated java & flashplayer 4) downloaded and installed Quciktime player 5) removed firefox and intalled firefox beta 6) check the problem on internet explorer & Microsoft Edge - also can not here the sound 7) disabled antivirus (Avast) 8) I won't install chrome I do have Windows 10, and my Laptop model is Asus N551. And yes, on Windows 7 the sound was playing. I have the latest windows update. One more thing - when I turned: media.directshow.enabled - to false, then translate.google.com started to work, but still memrise.com didn't (I have got a message that from Quicktime that file is corrupted), so it's not a solution for me (but could help you, dear support). I also have a problem with .mp4 files in HTML5 (f.e. vine.co doesn't work). I attach the pictrue of all activated plugins.

Chosen solution

hi, in case you're using a N or KN version of windows 10 (you can check that under settings > system > info) please refer to: Fix video and audio problems on Firefox for Windows N editions

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All Replies (2)

philipp
philipp
  • Moderator

Chosen Solution

hi, in case you're using a N or KN version of windows 10 (you can check that under settings > system > info) please refer to: Fix video and audio problems on Firefox for Windows N editions

mr.p.m.
mr.p.m. Question owner

Philip,

may the God bless you! I have spent more than 10 hours looking and trying various options. I have installed tons of different drivers....

And when I read only the first part of your message "In case you're using N version", then i have reminded that I did that when I had Windows 7.

Thanks again!