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T'bird 38.1 on XP crashes when changing user.

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  • Last reply by Wayne Mery

peterr48
peterr48
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I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles. Crash reports cannot be sent to Mozilla as errors in transmission occur. While Thunderbird is working it is good but the constant failures are frustrating.

Chosen solution

Better if you start in safe mode ? https://support.mozilla.org/en-US/kb/safe-mode

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All Replies (4)

Wayne Mery
Wayne Mery
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Chosen Solution

Better if you start in safe mode ? https://support.mozilla.org/en-US/kb/safe-mode

peterr48
peterr48 Question owner
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Wayne,

Thanks for the pointer. I have started Thunderbird in Safe Mode. Now it's "wait and see".

Peter

peterr48
peterr48 Question owner
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Wayne,

Thunderbird appears to run well in "Safe mode". If I enable Lightning - it crashes. I have turned "Hardware acceleration" off - following a tip and enabled Lightning. It seems OK. I will watch for another few days before I declare it resolved.

Peter

Wayne Mery
Wayne Mery
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(It's been a long time, so we're catching up) If you still have issues, please create a new topic.