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Scroll with mouse wheel requires multiple "ticks" to start scrolling

  • 2 replies
  • 5 have this problem
  • 82 views
  • Last reply by lucidcrux

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I recently got a new mouse, and now when using firefox the scroll wheel doesn't want to work correctly. Everywhere else I can do single scroll ticks to scroll content, but in firefox a single tick scroll is just ignored as are multiple ticks if done somewhat slow. In order to get firefox to actually scroll with the mouse wheel I have to quickly do a few ticks at once. Doing so makes for very inaccurate control.

I've tried turning off smooth scroll, hardware acceleration, and pixel scroll, but none of those helped. Any help getting firefox to stop ignoring slow and single scroll ticks would be greatly appreciated.

I recently got a new mouse, and now when using firefox the scroll wheel doesn't want to work correctly. Everywhere else I can do single scroll ticks to scroll content, but in firefox a single tick scroll is just ignored as are multiple ticks if done somewhat slow. In order to get firefox to actually scroll with the mouse wheel I have to quickly do a few ticks at once. Doing so makes for very inaccurate control. I've tried turning off smooth scroll, hardware acceleration, and pixel scroll, but none of those helped. Any help getting firefox to stop ignoring slow and single scroll ticks would be greatly appreciated.

Chosen solution

Alright, after some searching around I found this reported on a different logitech mouse and it ended up being the set point extension for firefox. I turned that off and scrolling started to work fine in firefox.

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Did you check the settings in the mouse driver software in case something has changed?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

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Chosen Solution

Alright, after some searching around I found this reported on a different logitech mouse and it ended up being the set point extension for firefox. I turned that off and scrolling started to work fine in firefox.