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What does it mean when I get this message: "an error occurred while processing this directive"

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www.sprint.com main page loads with this error message all over the page. If I click on business at top of site and then back to personal all loads correctly. What do I have to do to have it load the first time?

www.sprint.com main page loads with this error message all over the page. If I click on business at top of site and then back to personal all loads correctly. What do I have to do to have it load the first time?

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It sounds like an error on the server: Firefox may be sending something unexpected, inconsistent, or incomplete that is causing the failure. But since they give so little information, that's just a guess.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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I did both of these and still same error. It is an annoyance but there is a work around. I was thinking because the site scrolls I might be an add-on. However, that does not seem to be the case since it does load