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FF 29 What's New/Committed to privacy page keeps opening

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  • 1 has this problem
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  • Last reply by prospero63

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The What's New/Committed to privacy page keeps opening. Windows 7 for the OS. Things I have tried:

Delete user.js and prefs.js. Didn't fix the issue. Set browser.startup.homepage_override.mstone to ignore both via about:config and directly editing prefs.js (one at a time, and both at the same time). Didn't fix the issue. It just overwrote that when FF opened the next time.

Set prefs.js to read only after changing the mstone setting. Same thing, it still opened even though the file was read only and said ignore.

This is not a home page issue. I don't have multiple home pages, the what's new page is not in my home page, I'm not saving open tabs, etc.

Here is my support info: Application Basics


Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: true ID: adblockpopups@jessehakanen.net

Name: CS Lite Mod Version: 1.4.9 Enabled: true ID: cslite-mod@wantora.bitbucket.org

Name: Download Status Bar Version: 10.0.0 Enabled: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}

Name: Element Hiding Helper for Adblock Plus Version: 1.3 Enabled: true ID: elemhidehelper@adblockplus.org

Name: external IP Version: 0.9.9.6 Enabled: true ID: externalip@erik.morlin

Name: FireFTP Version: 2.0.19 Enabled: true ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Name: Forecastfox Version: 2.2.4 Enabled: true ID: {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}

Name: IE Tab Version: 4.0.20130422 Enabled: true ID: {77b819fa-95ad-4f2c-ac7c-486b356188a9}

Name: IE View Version: 1.5.6 Enabled: true ID: {6e84150a-d526-41f1-a480-a67d3fed910d}

Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: LogMeIn, Inc. Remote Access Plugin Version: 1.0.0.1082 Enabled: true ID: LogMeInClient@logmein.com

Name: NoScript Version: 2.6.8.28 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: OpenDownload² Version: 3.5.1 Enabled: true ID: {210249CE-F888-11DD-B868-4CB456D89593}

Name: Password Exporter Version: 1.2.1 Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492}

Name: The Addon Bar (restored) Version: 3.2 Enabled: true ID: the-addon-bar@GeekInTraining-GiT

Name: WebEx Productivity Tools Version: 2.0 Enabled: true ID: ocplugin@webex.com

Name: Windows Media Player Extension for Firefox Version: 1.1 Enabled: true ID: jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack

Name: Xmarks Version: 4.2.1 Enabled: true ID: foxmarks@kei.com

Name: YouTube High Definition Version: 8.8 Enabled: true ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Name: Download Statusbar Version: 0.9.10 Enabled: false ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}

Name: Winamp Toolbar Version: 5.6.20.9397 Enabled: false ID: {0b38152b-1b20-484d-a11f-5e04a9b0661f}

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 665600 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 6 browser.search.openintab: true browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: http://www.google.com browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 dom.max_chrome_script_run_time: 40 dom.max_script_run_time: 40 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1402068187 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_bgcolor: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_bgimages: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_colorspace: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_command: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_downloadfonts: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_duplex: 4390961 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_bottom: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_left: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_right: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_top: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_evenpages: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_footercenter: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_footerleft: &PT print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_footerright: &D print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_headercenter: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_headerleft: &T print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_headerright: &U print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_in_color: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_bottom: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_left: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_right: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_top: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_oddpages: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_orientation: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_page_delay: 50 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_data: 1 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_height: 11.00 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_name: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_size_type: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_size_unit: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_width: 8.50 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_plex_name: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_resolution: 4522037 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_resolution_name: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_reversed: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_scaling: 1.00 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_shrink_to_fit: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_to_file: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_bottom: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_left: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_right: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.mixed_content.block_active_content: false security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399787036

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: NVIDIA Quadro K1000M Adapter Description (GPU #2): Intel(R) HD Graphics 4000 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2): igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: 2048 Adapter RAM (GPU #2): Unknown ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x0ffc Device ID (GPU #2): 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 11-11-2013 Driver Date (GPU #2): 8-21-2012 Driver Version: 9.18.13.3182 Driver Version (GPU #2): 9.17.10.2843 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de Vendor ID (GPU #2): 0x8086 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K1000M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

The What's New/Committed to privacy page keeps opening. Windows 7 for the OS. Things I have tried: Delete user.js and prefs.js. Didn't fix the issue. Set browser.startup.homepage_override.mstone to ignore both via about:config and directly editing prefs.js (one at a time, and both at the same time). Didn't fix the issue. It just overwrote that when FF opened the next time. Set prefs.js to read only after changing the mstone setting. Same thing, it still opened even though the file was read only and said ignore. This is not a home page issue. I don't have multiple home pages, the what's new page is not in my home page, I'm not saving open tabs, etc. Here is my support info: Application Basics ------------------ Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: true ID: adblockpopups@jessehakanen.net Name: CS Lite Mod Version: 1.4.9 Enabled: true ID: cslite-mod@wantora.bitbucket.org Name: Download Status Bar Version: 10.0.0 Enabled: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f} Name: Element Hiding Helper for Adblock Plus Version: 1.3 Enabled: true ID: elemhidehelper@adblockplus.org Name: external IP Version: 0.9.9.6 Enabled: true ID: externalip@erik.morlin Name: FireFTP Version: 2.0.19 Enabled: true ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f} Name: Forecastfox Version: 2.2.4 Enabled: true ID: {0538E3E3-7E9B-4d49-8831-A227C80A7AD3} Name: IE Tab Version: 4.0.20130422 Enabled: true ID: {77b819fa-95ad-4f2c-ac7c-486b356188a9} Name: IE View Version: 1.5.6 Enabled: true ID: {6e84150a-d526-41f1-a480-a67d3fed910d} Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF} Name: LogMeIn, Inc. Remote Access Plugin Version: 1.0.0.1082 Enabled: true ID: LogMeInClient@logmein.com Name: NoScript Version: 2.6.8.28 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Name: OpenDownload² Version: 3.5.1 Enabled: true ID: {210249CE-F888-11DD-B868-4CB456D89593} Name: Password Exporter Version: 1.2.1 Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492} Name: The Addon Bar (restored) Version: 3.2 Enabled: true ID: the-addon-bar@GeekInTraining-GiT Name: WebEx Productivity Tools Version: 2.0 Enabled: true ID: ocplugin@webex.com Name: Windows Media Player Extension for Firefox Version: 1.1 Enabled: true ID: jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack Name: Xmarks Version: 4.2.1 Enabled: true ID: foxmarks@kei.com Name: YouTube High Definition Version: 8.8 Enabled: true ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc} Name: Download Statusbar Version: 0.9.10 Enabled: false ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} Name: Winamp Toolbar Version: 5.6.20.9397 Enabled: false ID: {0b38152b-1b20-484d-a11f-5e04a9b0661f} Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 665600 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 6 browser.search.openintab: true browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: http://www.google.com browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 dom.max_chrome_script_run_time: 40 dom.max_script_run_time: 40 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1402068187 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_bgcolor: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_bgimages: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_colorspace: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_command: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_downloadfonts: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_duplex: 4390961 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_bottom: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_left: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_right: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_edge_top: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_evenpages: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_footercenter: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_footerleft: &PT print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_footerright: &D print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_headercenter: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_headerleft: &T print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_headerright: &U print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_in_color: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_bottom: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_left: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_right: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_margin_top: 0.5 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_oddpages: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_orientation: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_page_delay: 50 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_data: 1 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_height: 11.00 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_name: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_size_type: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_size_unit: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_paper_width: 8.50 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_plex_name: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_resolution: 4522037 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_resolution_name: print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_reversed: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_scaling: 1.00 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_shrink_to_fit: true print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_to_file: false print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_bottom: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_left: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_right: 0 print.printer_HP_LJ300-400_color_MFP_M375-M475_PCL_6.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.mixed_content.block_active_content: false security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399787036 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: NVIDIA Quadro K1000M Adapter Description (GPU #2): Intel(R) HD Graphics 4000 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2): igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: 2048 Adapter RAM (GPU #2): Unknown ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x0ffc Device ID (GPU #2): 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 11-11-2013 Driver Date (GPU #2): 8-21-2012 Driver Version: 9.18.13.3182 Driver Version (GPU #2): 9.17.10.2843 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de Vendor ID (GPU #2): 0x8086 WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K1000M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Chosen solution

HI prospero63, Thank you for your question, there is a new update going out today, version 30. IF the privacy page is set for your homepage you can change this, however in the new version this campaign is no longer on the start up. You can click do not show again as well.

Read this answer in context 👍 1

All Replies (5)

more options

I went ahead and created a new profile, and it's still doing the same thing. Sounds like it's time to go back to the previous version of FF.

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Chosen Solution

HI prospero63, Thank you for your question, there is a new update going out today, version 30. IF the privacy page is set for your homepage you can change this, however in the new version this campaign is no longer on the start up. You can click do not show again as well.

more options

Thank you Guigs2. I saw the popup about an hour ago and was going through the release notes. I'll give that a shot this evening. Thanks!

more options

Looks like FF30 update fixed it. Thanks!!

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And it's back in FF33.1. I have no idea why I keep updating FF...