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Firefox randomly stops being able to open MOST websites, until reboot

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Fairly new laptop (had it ~ 3 months now) with Windows 10 (old laptop was Win 7)) and Firefox 52.7.3 (64-bit) ESR. Have had the problem since getting the laptop (and I keep it up to date with MS and FFX updates). Works fine for a while (can be several days) then suddenly can't open new web pages. However, some sites still work. (eg: hp.com - theregister.co.uk - amazon.co.uk won't open but bbc.co.uk - microsoft.com - mozilla.org will) Other browsers (IE and Edge) still work fine for all sites. Closing FFX and reopening doesn't help. Rebooting the laptop does clear the problem (until next time)

Fairly new laptop (had it ~ 3 months now) with Windows 10 (old laptop was Win 7)) and Firefox 52.7.3 (64-bit) ESR. Have had the problem since getting the laptop (and I keep it up to date with MS and FFX updates). Works fine for a while (can be several days) then suddenly can't open new web pages. However, some sites still work. (eg: hp.com - theregister.co.uk - amazon.co.uk won't open but bbc.co.uk - microsoft.com - mozilla.org will) Other browsers (IE and Edge) still work fine for all sites. Closing FFX and reopening doesn't help. Rebooting the laptop does clear the problem (until next time)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Tomatoshadow2 20 solutions 246 answers

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Let me know if this helps you.

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' Let me know if this helps you.

Question owner

Thanks - will try that next time it happens (have just rebooted to clear it again!)

Thanks - will try that next time it happens (have just rebooted to clear it again!)
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.140 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
cor-el
  • Top 10 Contributor
  • Moderator
17690 solutions 160039 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Update: Had the problem again - some sites still working (eg boredpanda.com this time) and some not (duckduckgo and lots of others) so tried the restart with addins disabled . Got the Mozilla Crash Reporter screen. I clicked the Tell Mozilla about this crash them Quite Firefox and started it back up - no web sites loading on any tabs (I have the "remember my open tabs" option set on) except the one that was open when the browser started (though the blue donut is still spinning on that and all other tabs) - it appears to show anything that was loaded but is not actually responding. Tried the restart with addins disabled - FFX crashed again. Started in Safe Mode using <Shift> click - Same again: initial tab loads the page, all other tabs sit with the donut spinning and a blank page. Just to check - all sites open fine in IE at this point. Rebooted laptop - all sites are coming up okay again. Have run the Adobe Flash update from https://get.adobe.com/flashplayer/ Will update again ...

Update: Had the problem again - some sites still working (eg boredpanda.com this time) and some not (duckduckgo and lots of others) so tried the restart with addins disabled . Got the Mozilla Crash Reporter screen. I clicked the Tell Mozilla about this crash them Quite Firefox and started it back up - no web sites loading on any tabs (I have the "remember my open tabs" option set on) except the one that was open when the browser started (though the blue donut is still spinning on that and all other tabs) - it appears to show anything that was loaded but is not actually responding. Tried the restart with addins disabled - FFX crashed again. Started in Safe Mode using <Shift> click - Same again: initial tab loads the page, all other tabs sit with the donut spinning and a blank page. Just to check - all sites open fine in IE at this point. Rebooted laptop - all sites are coming up okay again. Have run the Adobe Flash update from https://get.adobe.com/flashplayer/ Will update again ...
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Question owner

Thanks Fred, but I can get FFX to open - it's just that, once the problem appears, the only way to get responsive web sites is to reboot.

Thanks Fred, but I can get FFX to open - it's just that, once the problem appears, the only way to get responsive web sites is to reboot.
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

We still need the crash report id's

We still need the crash report id's

Question owner

Most recent crash reports: - bp-6714a5a5-ca93-4fcc-919e-bb27b0180428 - 28/04/18 - bp-fec139d4-a378-43a8-9f2f-d2f711180302 - 020318 - bp-32682d66-77e1-4df9-adcd-7f59e1180301 - 01/03/18

Also, had the problem again this morning, after the Adobe Flash update (and I had restarted the browser after the update)

Most recent crash reports: - bp-6714a5a5-ca93-4fcc-919e-bb27b0180428 - 28/04/18 - bp-fec139d4-a378-43a8-9f2f-d2f711180302 - 020318 - bp-32682d66-77e1-4df9-adcd-7f59e1180301 - 01/03/18 Also, had the problem again this morning, after the Adobe Flash update (and I had restarted the browser after the update)
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

Product Firefox Release Channel esr Version 52.7.3esr Build ID 20180322140748 OS Windows 10 OS Version 10.0.16299

bp-6714a5a5-ca93-4fcc-919e-bb27b0180428 Signature: shutdownhang | mozilla::net::ShutdownEvent::PostAndWait

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1435343 NEW --- Crash in [@ mozilla::dom::workerinternals::RuntimeService:: CrashIfHanging]. Shutdown problem in workers. ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299

bp-fec139d4-a378-43a8-9f2f-d2f711180302 bp-32682d66-77e1-4df9-adcd-7f59e1180301

Signature: shutdownhang | mozilla::net::detail::BlockingIOWatcher::WatchAndCancel

aswJsFlt.dll = avast!

This is for Sumo's Related Bugs 1435343 NEW --- Crash in [@ mozilla::dom::workerinternals::RuntimeService:: CrashIfHanging]. Shutdown problem in workers. ++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-32682d66-77e1-4df9-adcd-7f59e1180301

Signature: shutdownhang | mozilla::net::detail::BlockingIOWatcher::WatchAndCancel

tv_x64.dll = TeamViewer

This is for Sumo's Related Bugs 1435343 NEW --- Crash in [@ mozilla::dom::workerinternals::RuntimeService:: CrashIfHanging]. Shutdown problem in workers.

Product Firefox Release Channel esr Version 52.7.3esr Build ID 20180322140748 OS Windows 10 OS Version 10.0.16299 bp-6714a5a5-ca93-4fcc-919e-bb27b0180428 Signature: shutdownhang | mozilla::net::ShutdownEvent::PostAndWait amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1435343 NEW --- Crash in [@ mozilla::dom::workerinternals::RuntimeService:: CrashIfHanging]. Shutdown problem in workers. ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299 bp-fec139d4-a378-43a8-9f2f-d2f711180302 bp-32682d66-77e1-4df9-adcd-7f59e1180301 Signature: shutdownhang | mozilla::net::detail::BlockingIOWatcher::WatchAndCancel aswJsFlt.dll = avast! This is for Sumo's Related Bugs 1435343 NEW --- Crash in [@ mozilla::dom::workerinternals::RuntimeService:: CrashIfHanging]. Shutdown problem in workers. ++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-32682d66-77e1-4df9-adcd-7f59e1180301 Signature: shutdownhang | mozilla::net::detail::BlockingIOWatcher::WatchAndCancel tv_x64.dll = TeamViewer This is for Sumo's Related Bugs 1435343 NEW --- Crash in [@ mozilla::dom::workerinternals::RuntimeService:: CrashIfHanging]. Shutdown problem in workers.
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

Were you using Firefox Version 58.0.2 and then decided to use FF Version 52.7.3esr ?

Check TeamViewer for updates.

Check avast! for updates.

Were you using Firefox Version 58.0.2 and then decided to use FF Version 52.7.3esr ? Check TeamViewer for updates. Check avast! for updates.
Tomatoshadow2 20 solutions 246 answers

Did you also try with a fresh profile?

Did you also try with a fresh profile?