Thunderbird Community Forum

Help: Unable to copy my email lists when using export function to migrate profile to new computer.

It is March 17, 2025. I am using Thunderbird 128.8.0ESR (64bit) on Windows 11 Home (version 24H2) on BOTH COMPUTERS! When I use the Thunderbird Tools Export function from my old Window 11 computer to my new Windows 11 computer it copies all my email and folders correctly. I can send and receive email fine on the new computer. However, it fails to copy over my Thunderbird address book and my email lists (the address book and lists are blank). I tried multiple times. My profile is 76GB large. So I tried navigating to C:/Users/Profiles/app data/thunderbird/roaming/profiles/profile name to perform the move manually. Still no luck.

About 2 years ago. Thunderbird versions had the ability to export address books separately. That option is no longer available. So if you know of a way to export my lists of addresses (each lists is a thousand email addresses) That would also solve the problem. -Eileen

Both our accounts have stopped sending and getting emails. [email1]@roadrunner.com [email2]@roadrunner.com

It's true that we have never donated, but we will start doing that. I swear. Please help.

Email address modified as this is a public forum

My wife's Thunderbird account always asks for her password whenever she sends an email. She and I use 2 different computers, both with the same version of Thunderbird, which is the latest version, both with the same build and version of Windows 11, and both with the same outgoing server settings. Yet I never have the same issue when I send emails. Can someone please help us by explaining what my wife needs to do for Thunderbird to stop asking for her password?

As I have several eddresses I have several acounts in T'bird. However I don't care which acount an email arrives into. So I have a rule that transfers anything comming into all but one of the inboxes into one 'main' inbox. All the sub accounts are kept collapsed so I can see my main acount folders. Well and good. However when I want to trash an email I have to look which acount it came into, expand that acount, drag the email into that trash, and then collapse that acount. Selecting the rclick trash bin icon only works for emails into my main account. Is there any way I can simply trash an email from any acount - preferably into one bin?

Win 11 23H2, 128.8.0esr (64-bit), Imap

Peter

why is my email being sent to IBM Trusteer Support? I am using Thunderbird V128.8.0esr (32-bit) and Windows 10 Edition Windows 10 Home Version 22H2 Installed on ‎2020-‎06-‎10 OS build 19045.5487 Experience Windows Feature Experience Pack 1000.19061.1000.0 When I return mail to person, it also goes to IBM Trusteer Support <user.support@trusteer.ibm.com>. Can you tell me why?

My work uses a 3rd party URL "defense" program, so every link that comes to me via e-mail is sent to that "defense" 3rd party, instead of directly.

The Thunderbird "link mistmatch" then activates *every time* I have links at work.

Looking online there *used* to be:

 mail.phishing.detection.mismatched_hosts

but it does not work any more.

None of the "phishing" settings prevent the link mismatch from appearing. I could not find any other "mismatch" settings.

How can I avoid this horrible annoyance???

Alvar

I am automatically filtering messages using the message filter feature.

I cannot open emails that have been sorted into a specific folder. The email list is displayed in the tree on the left, but when I click on the relevant email, the message pane on the right remains completely blank. Although the email has been received, I cannot read its contents at all.

Even if I double-click the email in the list to open it in a new tab, the contents are still not visible.

Emails sorted into other folders display without any issues. I tried right-clicking the affected folder → Properties → Repair Folder, but the issue remains.

Is there a way to fix this?

I've closed an account on yahoo, but still have emails on my pc. How to avoid the credentials window very single time i open thunderbird, or any of the hundreds or maybe thousands emails? "Check for new messages at startup/every X minutes" are both off. Any clues?

When I highlight a contact and click "Add to to", nothing happens. Only "collected addresses" will populate the address box. Works fine on my desktop, but not on my laptop. Thanks for your help!!

I have installed Thunderbird on a new Lenovo PC using the latest version of Windows. I have copied the settings manually and correctly from a laptop in to the settings for the accounts on the PC. Thunderbird does not give any errors for collection of email though none are appearing in the inbox. There are messages on the server waiting to be collected.

There is a timeout on the SMTP when trying to send messages so no messages are sent.

I have checked all the settings and they are as follows: POP account port 110 smtp port 587 Using START and normal password authentication for both.

I have tried numerous other permutations of configurations as well as restarting Thunderbird after every change. As I mention these are the identical settings used on the laptops which the PC's are replacing. The PC is connected to the internet via ethernet cable and the internet functions fine.

Any ideas out there or anyone having had a similar experience and found a resolution?

I cannot use thunderbird as it will not accept my password, no matter how many times I tried and changed my password. no place to go to get help ....server imap comcast failed eeehhh gadz what a nightmare.

I have two email accounts in Thunderbird 128.7.0esr. I am using a Windows 10 operating system. I can receive and send email through danielpace4114@hotmail.com; but, with dpace4114@msn.com I can only receive emails. I have attached screen shots of account settings. Please help in very simple terms. I am an old guy! Thank you, Dan

I posted this before but have had no response whatsoever after several days. Maybe I posted it under the wrong thread, so am redoing it here. Apologies for repetition.

In the past week or so I have noticed that some emails disappear from one inbox on my Windows 10 PC. I have three Thunderbird accounts (call them A, B, and C), and the emails only disappear from box A. It seems completely random, and furthermore they only disappear on my own PC. My husband has an identical set-up on his Windows 10 PC, which also includes the boxes A, B, and C, and the messages do NOT disappear there. I can also see them on my iPhone and two iPads, and they do not disappear from those. I have tried forwarding them to myself from my phone, and while most of them did show up in the A inbox on my PC, I have noticed that some of them have now disappeared again.

This is incredibly frustrating, because I do most of my work at my PC. I thought I needed an update, but TB says I am up to date (128.8.0esr (32-bit)). It can't be anything to do with the server, because it is so specific: one inbox on one PC only. There doesn't seem to be any special pattern--some have attachments, some don't.

Many thanks for any suggestions!

I also posted two updates under the original question (which had a title something like 'Random emails keep disappearing'), and the problem is still ongoing, making my life a bit difficult, as I am at the moment in contact with doctors, lawyers, and insurers, and I keep losing their emails on my main PC, which holds documents that I sometimes need to attach to replies.

I am very surprised no one has replied (apart from my own updates), as usually there is someone out there with good ideas.

I'd really be grateful if someone could suggest something. Many thanks.

Situation: Thunderbird 128.8.0esr (64-bit) has been performing flawlessly. No problems until I received a security notification that my email account had been accessed by someone quite literately on the other side of the world. And, since I haven’t changed my password in quite a while, I thought, ‘why not go ahead and do it now.’ It seemed like a good idea; not so much.

Prior to changing my password on my GoDaddy outlook.office.365.com email account, I have had absolutely no difficulties in sending and receiving emails from the ‘GoDaddy’ email account nor my gmail email accounts.

After changing only my ‘GoDaddy’ email account password, on the GoDaddy/outlook.offic365 website, I started having negative issues with the ‘GoDaddy outlook.office365’ email account on Thunderbird.

Conditions: At this time I was, and still am, able to send and receive emails on gmail accounts. No difficulties here.

However, I am only able to send emails on the ‘GoDaddy outlook.office365’ email account. I can not ‘Get Messages’ or receive new messages.

I also receive the following ‘notification’: User authenticated but not connected.

I have spent over 18 hours on the phone both voice and text attempting to resolve this issue to no avail.

I was told to change my settings to:

- input: outlook.office365.com. port 993, SSL/TLS, Oauth2 - Output: smtp.office365.com, port 587, STARTTLS, Oauth2

...which I had already set prior to contacting ‘GoDaddy Email Support Team’. After all this I was finally told to “contact Thunderbird to resolve this issue.”

I want to point out, that when I login to the GoDaddy email website via Firefox, I have not issues receiving / sending emails. I also have no issues using the ‘Outlook’ app on my android phone.

In an attempt to possible get a better ‘view point’ on the issue. I closed Thunderbird. Opened up a fresh download of Thunderbird AppImage and opened it in a ‘sandbox’ and ‘setup’ the GoDaddy email account. I still could only send and email. I was unable to ‘Get Messages’.

I have reviewed everything I could find on this forum that even came close to this issue, and, basically nothing changed.

If there is anyone who can provide some guidance, it would be greatly appreciated.

I posted this before but have had no response whatsoever after several days. Maybe I posted it under the wrong thread, so am redoing it here. Apologies for repetition.

In the past week or so I have noticed that some emails disappear from one inbox on my Windows 10 PC. I have three Thunderbird accounts (call them A, B, and C), and the emails only disappear from box A. It seems completely random, and furthermore they only disappear on my own PC. My husband has an identical set-up on his Windows 10 PC, which also includes the boxes A, B, and C, and the messages do NOT disappear there. I can also see them on my iPhone and two iPads, and they do not disappear from those. I have tried forwarding them to myself from my phone, and while most of them did show up in the A inbox on my PC, I have noticed that some of them have now disappeared again.

This is incredibly frustrating, because I do most of my work at my PC. I thought I needed an update, but TB says I am up to date (128.8.0esr (32-bit)). It can't be anything to do with the server, because it is so specific: one inbox on one PC only. There doesn't seem to be any special pattern--some have attachments, some don't.

Many thanks for any suggestions!

I also posted two updates under the original question (which had a title something like 'Random emails keep disappearing'), and the problem is still ongoing, making my life a bit difficult, as I am at the moment in contact with doctors, lawyers, and insurers, and I keep losing their emails on my main PC, which holds documents that I sometimes need to attach to replies.

I am very surprised no one has replied (apart from my own updates), as usually there is someone out there with good ideas.

I'd really be grateful if someone could suggest something. Many thanks.