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Firefox crashes

  • 13 ردًا
  • 1 has this problem
  • 94 views
  • آخر ردّ كتبه Pogo1

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Firefox had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a crash report.

Details: Couldn't move crash dump.

All Replies (13)

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I can't do any of that because firefox won't open. I get a crash report weinow with the text quoted above. No option but to close. I get the same result trying to run in safe mode.

This happened immediately after updating Firefox under Ubuntu 14.04 running un a crouton on a Chromebook.

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A change, in that the crash reporter was able to report the crash, but firefox still crashed.

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Please see this support article: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Instructions there about retrieving Crash Report ID's even if Firefox won't launch or won't run.

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Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

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Thanks. I tried that first. The the file downloaded and unpacked, but I couldn't make it run, neither the scripts nor the executable. The scripts fell through to the "cant run..." error message. The executable just failed silently. I checked the permissions and they seemed ok. Then I was stuck.

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Try to start Firefox via a terminal window to see if that display error messages.

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Where is the crash report ? the-edmeister gave you a URL with directions on how to message back the bp- URL

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So he did. and if I had a working browser, then I couls have followed the link, but then if I had a working browser, I wouldn't be here.

The cut down browser that I do have does not line wrap, so long replies disappear. It seems to run its own cut and paste buffer. My copy of the terminal output was dumped in favour of a long URL (which disappeares off the right side of the screen).

Here is what I found in ~/.mozilla/firefox/Crash Reports/submitted: bp-e50fcda7-6287-4a56-ae4e-801ab0171219.txt

And here is the content of that file: Crash ID: bp-e50fcda7-6287-4a56-ae4e-801ab0171219

Both copied by hand, so possibly in error, but they seem to be the same.

The contents of the terminal output are just way too much to type reliably.

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What I meant was messages that appear in the console after you started Firefox via the console.

The crash report you posted doesn't have symbols, so we only see addresses and not a link to the Firefox source code.

I also see ARM as the architecture (armv7l), so I assume that this is a special build that runs on a mobile device. Maybe you should contact Ubuntu for support if this is not an official build.

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Back from Christmas. I hope that you all had a good break away.

I am running firefox in a crouton that runs Ubuntu 14.04 on a Samsung Chromebook. It has an ARM processor.

This is what appears in the terminal when firefox crashes:

(trusty)pogo@localhost:~$ firefox

(firefox:10533): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:10533): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:10533): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:10533): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:10533): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:10533): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child 10604 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

(/usr/lib/firefox/firefox:10586): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:10586): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:10586): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:10586): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:10586): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:10586): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed


I've got another browser (Midori) running, so I can and have been following the links provided. So far nothing helpful.

I have found a 3k file in the pending folder that looks like a startup log but there is no way to attach it.

At worst I can reinstall the crouton which will probably reinstall the older version of firefox.