Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

suddendly cannot access att email without 'proving' I'm not a bot with stupid sound tests

Firefox Web compatibility
sfnl1
sfnl1

suddenly have to pass a bot test using drum sounds or weird images before I can get to my email. I've been using Firefox to access email at att.yahoo.com for many months with no problem. Now I cannot get in. My idea of snare drums is obviously not the right answer. the weird images are worse. I've cleared the browsing history and cache per the instructions and it didn't help. ATT said it was because updates were done--or not done--to Firefox that caused the problem. When I pull up settings, it says Firefox is updated automatically and I'm up to date. 

 so do I just give up and go back to Edge?

Thank you for any help (I am not Luddite, but not a tech wizard either--so detailed help would be great!)

suddenly have to pass a bot test using drum sounds or weird images before I can get to my email. I've been using Firefox to access email at att.yahoo.com for many months with no problem. Now I cannot get in. My idea of snare drums is obviously not the right answer. the weird images are worse. I've cleared the browsing history and cache per the instructions and it didn't help. ATT said it was because updates were done--or not done--to Firefox that caused the problem. When I pull up settings, it says Firefox is updated automatically and I'm up to date. so do I just give up and go back to Edge? Thank you for any help (I am not Luddite, but not a tech wizard either--so detailed help would be great!)

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.