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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost access to main email

  • 4 antwoorde
  • 1 het hierdie probleem
  • 99 views
  • Laaste antwoord deur a.elmayyah

a.elmayyah
a.elmayyah
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Hello,

Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com.

I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner?

Thanks in advance!

Hello, Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com. I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner? Thanks in advance!
Aangehegde skermkiekies

Gewysig op deur James (doing minimal support)

Gekose oplossing

There is technically a direct ticket support for Mozilla Accounts if you post it by way of https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Lees dié antwoord in konteks 👍 1

All Replies (4)

markwarner22
markwarner22
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If you lost access to the email used for sync there's nothing any users on here can do to help. And since there wasn't a backup email there's no other way to change it now.

a.elmayyah
a.elmayyah Vraag-eienaar
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I understand, thank you. I intended on contacting Mozilla's support not the community, didn't notice this post being created.

Thanks a lot :)

James (doing minimal support)
James (doing minimal support)
  • Top 25 Contributor
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Gekose oplossing

There is technically a direct ticket support for Mozilla Accounts if you post it by way of https://support.mozilla.org/en-US/questions/new/mozilla-account/form

a.elmayyah
a.elmayyah Vraag-eienaar
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Oh interesting, I guess that's where I went wrong :D I clicked on Firefox instead of Mozilla Account when I was choosing the product :)

Thanks for your help! I really appreciate it.