Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Not able to access my firefox account

  • 3 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur cor-el

Deep Patel
Deep Patel

I am not able to login with my firefox account. I forgot my Two-Step Authentication recovery codes and authenticator codes but i know my login password. how can i login with my account or reset Two-Step Authentication?

- i lost my recovery codes - i lost authenticator app - my firefox account is not logged in any device

I am not able to login with my firefox account. I forgot my Two-Step Authentication recovery codes and authenticator codes but i know my login password. how can i login with my account or reset Two-Step Authentication? - i lost my recovery codes - i lost authenticator app - my firefox account is not logged in any device

All Replies (3)

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben

as long as your FF has all the useful user data you need to be happy and functional, you can "can" that FF account and create a new FF account and then sync up to that new account

you will however, need a different email address to accomplish the above

Deep Patel
Deep Patel Vraag-eienaar

I published addons from my account. So if i create new email then i will no longer access my addons.

cor-el
cor-el
  • Moderator

If 2FA is involved then there is no way to access the account if you lost the authenticator and the recovery keys you can use instead. This is how 2FA works and there are strong security measures.