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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.
In die argief

Playing video on YouTube is always choppy

ideato replied
AhmadAlaa

every time i try to play a videoon youtube it keeps sending this error message "An error occured, please try again later. Learn More". Otherwise when i use another borwser it works probably. And also i have noticed that mozilla use up much of my pc physical memory.

every time i try to play a videoon youtube it keeps sending this error message "An error occured, please try again later. Learn More". Otherwise when i use another borwser it works probably. And also i have noticed that mozilla use up much of my pc physical memory.

All Replies (1)

Hello AhmadAlaa,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Thank you.