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How do I contact Firefox to ask a question (my problem hasn't been solved by posting it)?

Kuphostiwe

I'm having a problem with the Password Manager, and I posted the question on the support site, but I only received one response and it didn't solve the problem. This is the problem:

Just recently, I updated from Firefox 26 to Firefox 27. After updating, the saved passwords/log-ins function ceased functioning. When I go to websites that I frequent, like eBay, the login page used to load with my username and password populated in the appropriate fields. Now none of these sites will load the login info. Even on new websites, FF will ask me if I want to "Remember Password", and when I click on "Remember Password" and then return to the site later, it won't populate the login info.

I'm having a problem with the Password Manager, and I posted the question on the support site, but I only received one response and it didn't solve the problem. This is the problem: Just recently, I updated from Firefox 26 to Firefox 27. After updating, the saved passwords/log-ins function ceased functioning. When I go to websites that I frequent, like eBay, the login page used to load with my username and password populated in the appropriate fields. Now none of these sites will load the login info. Even on new websites, FF will ask me if I want to "Remember Password", and when I click on "Remember Password" and then return to the site later, it won't populate the login info.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • iGetterScriptablePlugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:27.0) Gecko/20100101 Firefox/27.0

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Adblock Plus
Version: 2.5.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Adblock Plus Pop-up Addon
Version: 0.9.1
Enabled: true
ID: adblockpopups@jessehakanen.net
Name: FlashGot
Version: 1.5.5.98
Enabled: true
ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Name: iGetter Extension
Version: 2.9.2
Enabled: true
ID: igetterextension@presenta.net
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
font.internaluseonly.changed: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1396672930
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace:
print.print_command:
print.print_downloadfonts: false
print.print_duplex: 0
print.print_evenpages: true
print.print_footerleft:
print.print_footerright:
print.print_headerleft:
print.print_headerright:
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_resolution: 50528513
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1394932533
Graphics
--------
Device ID: 0x 126
GPU Accelerated Windows: 1/1 OpenGL (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine
windowLayerManagerRemote: true
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4

Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

maxryden,

Sorry that response didn't answer your question. But remember, that everyone who replies on this forum are volunteers (including me) and Firefox users just like you. That, being said, all of the volunteers are in different time zones and have personal matters to attend to besides contributing. Just be patient :) Also, Mozilla doesn't have a technical support line so that's why there's us.

One thing to your problem is that there might something wrong with the Password Manager. Click Firefox on your top menu bar > Preferences > Security > make sure Remember passwords for sites is checked. To the right of that, click Exceptions, make sure the site you are trying to log in to isn't in the list. If it is, click Remove Click Close, then OK. And try to log in again.

Another thing to know is that you might be in permanent Private Browsing Mode. Click Firefox on your top menu bar, then click Preferences > Privacy > If Firefox will: is set to Use custom settings for history, make sure Always use private browsing mode is not selected. If it is, uncheck it and restart Firefox.

One more thing to try: Firefox is probably clearing your passwords automatically when it's closed.

  • Click Firefox on the top menu bar > Preferences > Privacy > If Firefox will: is set to Use custom settings for history and Clear history when Firefox closes is selected, click on the Settings… button. Make sure that Saved Passwords is not selected. Click OK to close the Options window .
maxryden, Sorry that response didn't answer your question. But remember, that everyone who replies on this forum are volunteers (including me) and Firefox users just like you. That, being said, all of the volunteers are in different time zones and have personal matters to attend to besides contributing. Just be patient :) Also, Mozilla doesn't have a technical support line so that's why there's us. One thing to your problem is that there might something wrong with the Password Manager. Click Firefox on your top menu bar > Preferences > Security > make sure ''Remember passwords for sites'' is checked. To the right of that, click Exceptions, make sure the site you are trying to log in to isn't in the list. If it is, click ''Remove'' Click Close, then OK. And try to log in again. Another thing to know is that you might be in permanent Private Browsing Mode. Click Firefox on your top menu bar, then click Preferences > Privacy > If Firefox will: is set to Use custom settings for history, make sure Always use private browsing mode is not selected. If it is, uncheck it and restart Firefox. One more thing to try: Firefox is probably clearing your passwords automatically when it's closed. *Click Firefox on the top menu bar > Preferences > Privacy > If Firefox will: is set to Use custom settings for history and Clear history when Firefox closes is selected, click on the Settings… button. Make sure that Saved Passwords is not selected. Click OK to close the Options window .
cor-el
  • Top 10 Contributor
  • Moderator
17539 izisombululo 158593 izimpendulo
Kuphostiwe

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.
Otherwise you can rename the files to their previous names (signons.sqlite and key3.db).

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Director: Show Folder (Linux: Open Director; Mac: Show in Finder)
It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.<br /> Rename the key3.db and signons.sqlite files in the Firefox profile folder.<br /> You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br /> You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br /> If that has worked then you can remove the renamed files that are no longer needed.<br /> Otherwise you can rename the files to their previous names (signons.sqlite and key3.db). You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Director: Show Folder (Linux: Open Director; Mac: Show in Finder)
Lisbeth41 0 izisombululo 5 izimpendulo
Kuphostiwe

I understand that everybody here is a volunteer, but my problem is that, after none of the solutions to my problem worked, I STILL couldn't get here to ask my question and try to get a fix. I feel like I'm totally in limbo now, and don't know how to proceed.

My problem is that since I recently did a reformat on my pc, photos and pictures don't print out when I print a website page. All I get is some colored lines instead of the pix. I tried all the fixes recommended, but am not certain I did everything right. When I'd explain the problems at the end of each suggestion, all it would do is take what I wrote and give me no further help. Please tell me where to go, how to get there, and what to do once I get there. Thank you!

I understand that everybody here is a volunteer, but my problem is that, after none of the solutions to my problem worked, I STILL couldn't get here to ask my question and try to get a fix. I feel like I'm totally in limbo now, and don't know how to proceed. My problem is that since I recently did a reformat on my pc, photos and pictures don't print out when I print a website page. All I get is some colored lines instead of the pix. I tried all the fixes recommended, but am not certain I did everything right. When I'd explain the problems at the end of each suggestion, all it would do is take what I wrote and give me no further help. Please tell me where to go, how to get there, and what to do once I get there. Thank you!
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

I was so confused for a second. Then I looked at the username of both you and the OP and realized they weren't the same.

Lisbeth, you asked two questions at the forum and they were both marked as solved by you.

You need to open up a new thread for your own specific problem as you're technically hijacking a previous user's thread that has absolutely no resemblance to yours. Opening a new thread will give us your system configuration.

Please start a new thread at /questions/new

Thanks!

I was so confused for a second. Then I looked at the username of both you and the OP and realized they weren't the same. Lisbeth, you asked two questions at the forum and they were both marked as solved by you. *https://support.mozilla.org/en-US/questions/990363 *https://support.mozilla.org/en-US/questions/990360 You need to open up a new thread for your own specific problem as you're technically hijacking a previous user's thread that has absolutely no resemblance to yours. Opening a new thread will give us your system configuration. Please start a new thread at [/questions/new] Thanks!

Okulungisiwe ngu Moses