Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My server is Rogers, the technical told me to contact Firefox, I can not login into my rogers/yahoo account. I receive "incorrect password" r something to tha

  • 2 uphendule
  • 1 inale nkinga
  • 53 views
  • Igcine ukuphendulwa ngu cor-el

more options

I have great difficultly logging into rogers/yahoo mail. My password is not recognized, and/or even though I have checked the box "remember me on this computer" it does not hold

All Replies (2)

more options

First, please update to Firefox 18. Update Firefox to the latest release

Then Reset Firefox. Refresh Firefox - reset add-ons and settings

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can check if there are entries in the password manager with an empty user name.

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

If you click "Never" then you create an exception that needs to be removed.