Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

top area of webpage is blanked out

  • 6 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu cor-el

easbeck
easbeck
more options

The top 2 "lines" below the menu bar are blanked out (it is a white area) and I cannot see page's navigation section. I can see the Firefox navigation toolbar -- it is the area just below that is whited out.

I have a screenshot, but couldn't figure out how to attach it here.

I reinstalled Firefox v 15.0.1 and it did not help.

Thanks! Eric

The top 2 "lines" below the menu bar are blanked out (it is a white area) and I cannot see page's navigation section. I can see the Firefox navigation toolbar -- it is the area just below that is whited out. I have a screenshot, but couldn't figure out how to attach it here. I reinstalled Firefox v 15.0.1 and it did not help. Thanks! Eric

All Replies (6)

easbeck
easbeck Umnikazi wombuzo
more options

here is the screenshot

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Looks that you are blocking some content (div#GlobalNavigation).

Do you have any extensions like Adblock Plus that can block content?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
easbeck
easbeck Umnikazi wombuzo
more options

Great, it went away in Safe Mode. Now, how do I determine in a simple, quick way which Add-on is the culprit?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

easbeck
easbeck Umnikazi wombuzo
more options

That did it, thanks!!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome