Where is my e-mail address (boisardfrog@live.co.uk)....would is or are !responsible "services".....?

Where is or are your so-called Accessibility, i have followed the so-called procesess to re-cover my e-mail account (boisardfrog@live.co.uk) for more than 3 months!!!!!, microsoft says that it would be due to your"services" 'cos yours services (so-called from either sides) firefox would not reconise E-mail addresses Certificate, ended up like @live.co.uk, where am i....where are you?. i have countless times send "report" to microsoft as to you.....no answers either ways!!!!!!, yes and, if, you or them would ever answers, well are the questions ever again.....with no answers at all either sides,