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Problem with email in outbox

  • Akukho zimpendulo
  • 0 zinale nkinga
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  • Igcine ukuphendulwa ngu Platform34

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Can someone advise please, I am using an android tablet and have had no problems with thunderbird until recently. I send and receive email from multiple accounts, but occasionally it will stick the email in the outbox and nothing I do will send it.

The email address is correct because if I go to yahoo it will send the message.

It appears to be totally random from any of the six accounts I use. I have deleted each account, reinstalled thunderbird. No difference. I can send mail it goes yo outbox, send another and it gets sent. ??

I am getting to the stage where I am going to abandon thunderbird because I think email is sent and its not.

Can someone advise please, I am using an android tablet and have had no problems with thunderbird until recently. I send and receive email from multiple accounts, but occasionally it will stick the email in the outbox and nothing I do will send it. The email address is correct because if I go to yahoo it will send the message. It appears to be totally random from any of the six accounts I use. I have deleted each account, reinstalled thunderbird. No difference. I can send mail it goes yo outbox, send another and it gets sent. ?? I am getting to the stage where I am going to abandon thunderbird because I think email is sent and its not.

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Hi Cat

As a fellow user, I understand how this could be frustrating. Lets see if we can offer any assistance.

Catweazle said

but occasionally it will stick the email in the outbox and nothing I do will send it.

Could I inquire what steps you've tried?

Could there have been poor network connectivity at the time. Does the email send at a later time?

When the issue next occurs, could you enable the app's debugging feature then try sending the email again. Instructions can be found on the link below.

https://thunderbird.github.io/thunderbird-android/docs/latest/user-guide/troubleshooting/collecting-debug-logs.html

Once done, have a look for any errors in the log.

Happy to review the log. Please redact any personal or sensitive details before sharing.

Buza umbuzo

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