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Error logging in to account.apple.com - Failed to verify your identity!

  • 4 uphendule
  • 13 zinale nkinga
  • 479 views
  • Igcine ukuphendulwa ngu r.dewaard

Anthony
Anthony

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS.

I've launched Firefox using the `-p` option, created a new profile and then navigated to https://account.apple.com/sign-in and tried to login. I've attached a screenshot of the error message.

I had tried multiple things on my default profile, even troubleshoot mode, but I couldn't get it. I even tried useragent switcher to no avail.

I can login to the site using Chromium.

What else can I try?

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS. I've launched Firefox using the `-p` option, created a new profile and then navigated to https://account.apple.com/sign-in and tried to login. I've attached a screenshot of the error message. I had tried multiple things on my default profile, even troubleshoot mode, but I couldn't get it. I even tried useragent switcher to no avail. I can login to the site using Chromium. What else can I try?
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

OMG - Apple is intentionally blocking Firefox!

I changed Firefox useragent using "User-Agent Switcher and Manager" to Safari 11.0 and iOS 11.3 and then I was able to login.

And people wonder why Firefox market share is so low. It obviously isn't. It's just that we are forced to cloak it so that we can get work done.

But this is really petty of Apple to do - really petty!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 4

All Replies (4)

Anthony
Anthony Umnikazi wombuzo

Isisombululo Esikhethiwe

OMG - Apple is intentionally blocking Firefox!

I changed Firefox useragent using "User-Agent Switcher and Manager" to Safari 11.0 and iOS 11.3 and then I was able to login.

And people wonder why Firefox market share is so low. It obviously isn't. It's just that we are forced to cloak it so that we can get work done.

But this is really petty of Apple to do - really petty!

Nicolas Henneaux
Nicolas Henneaux

Corresponding thread in Apple support https://discussions.apple.com/thread/256123073

wxl
wxl

Changing the user agent is indeed the fix here. Interestingly, not much needs to be changed. It doesn't seem to be an issue Apple has with Firefox/Mozilla, but Ubuntu.

The user agent I had was: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0

I changed it to the following to make it work: Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0

In other words, all I did was delete "Ubuntu."

You can use the add-on mentioned to do this, or you can do this much more simply:

  1. Type about:config in the address bar
  2. Search for the preference general.useragent.override
  3. Add or modify the preference to a string containing the user agent

I used this to login and then deleted it so that it wouldn't cause other problems.

r.dewaard
r.dewaard

Having the same problem for two days on icloud.com and account.apple.com (also on Ubuntu 24.04.3 LTS, latest Firefox). I am temporarily using Brave now. Not ideal but at least I have accesss now. Mozzilla please fix this!