Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Please firefox help me I will never forget your kindness I am very very very sad............

more options

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Isisombululo esikhethiwe

Sorry to hear about this problem. Could you describe why you were changing your password? Were you trying to set up a new profile or new installation of Firefox?

Generally speaking, all your Firefox data is stored locally. If it suddenly disappeared after a recent update, could you check the following article: Recover user data missing after Firefox update.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Isisombululo Esikhethiwe

Sorry to hear about this problem. Could you describe why you were changing your password? Were you trying to set up a new profile or new installation of Firefox?

Generally speaking, all your Firefox data is stored locally. If it suddenly disappeared after a recent update, could you check the following article: Recover user data missing after Firefox update.

more options

‎Peace be upon you mercy and blessings of God jscher2000 I wish you health and well-being as well as further progress and success in your professional career. To answer your question why did I change my password? I simply forgot it despite my doubts about its accuracy. I chose the easy solution: unify a single password and that's what I did. So I took the plunge and what happened happened until I discovered when I entered the options that I could find all my important archives for my work and everything I have stored since about 2010. Then I was surprised to find nothing..................... It's a shock now I'm writing to you and I'm completely obsessed..... I brought my old computer I found an archive and I transferred it manually What I had by downloading HTML but what I had recently I completely lost.... The reason behind all this dear jscher is that I had a malfunction on my computer for about a year...... I was assured that everything I had would not be lost because I have an account on your Firefox platform Until I fixed it it turned out that I didn't have it... I logged into Google Chrome and everything was fine everything was there.... But when I logged into Firefox the problem occurred and I changed my password which was the worst decision because I didn't have the information before reading your features unfortunately...😢 Actually I re-downloaded Firefox after formatting my computer as I explained to you before regarding my Windows disk. Now I am very busy mentally..... I had a problem with my computer's storage disk and I succeeded after many difficulties and Now I am even more surprised by another problem on your platform... Please dear sir I implore you and all Firefox employees to restore the download. Chat gpt told me that it is possible to restore everything via the server........ I am ready to cooperate with you and I will never forget your help as I will share my experience with my friends. Please dear jscher 🙏 ‎ ‎My account: h.amhioss@gmail.com ‎Nationality: Moroccan ‎City: Casablanca ‎Computer type: HP PC ‎You can see the password change: Monday July 28th I think around 10 PM or 9 PM. ‎ ‎Sincerely ‎HAMZA AMHIL

more options

Hi Hamza, I think ChatGPT missed a very important detail. All the data Firefox uploads in the Sync process is encrypted within Firefox with your current password. When you change the password, the data in the Sync cloud becomes unreadable. For that reason, it is discarded.

h.amhioss said

‎I brought my old computer I found an archive and I transferred it manually What I had by downloading HTML but what I had recently I completely lost.... The reason behind all this dear jscher is that I had a malfunction on my computer for about a year......

Were you using Firefox on the old computer recently, or was that one not used in the past year?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.