Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox and Amazon Prime Video not playing nice

more options

When I try to access a movie or get further info by clicking the movie's pic, I get this message, despite deleting my cache and cookies, closing and opening Firefox, shutting and opening my MacBook. Any suggestions most appreciated!

That shouldn't have happened.

It looks like something went wrong on our side. Let's find you a great video to watch instead.

When I try to access a movie or get further info by clicking the movie's pic, I get this message, despite deleting my cache and cookies, closing and opening Firefox, shutting and opening my MacBook. Any suggestions most appreciated! That shouldn't have happened. It looks like something went wrong on our side. Let's find you a great video to watch instead.

All Replies (2)

more options

What OS? What version of Firefox? Have you tried with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf It works for me. see screenshot

Helpful?

more options

Thanks for the reply jonzn4SUSE. Sadly, no go in Troubleshoot Mode. I've got the most recent Firefox update, 140.0.2 aarch64. For now I'm going to use Safari, and accept this as a Lesser Evil, given the Gran Mierda that's going down in my country and places east of me. I'll get back to working on this in a week or so. Thanks.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.