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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am new to silver sneakers. I’m told that I am now a member but there is nowhere to create a password. The app will not send me a reset password email

Pfjessen
Pfjessen

I’ve repeatedly tried to ask via email for a password reset since I don’t have a password Further more while the ai phone bot says I’m in the records when I try to establish eligibility I am denied. Please help me get out of this endless loop Peter Jessen. [edited email]. 03/22/1955. ID [edited]

I’ve repeatedly tried to ask via email for a password reset since I don’t have a password Further more while the ai phone bot says I’m in the records when I try to establish eligibility I am denied. Please help me get out of this endless loop Peter Jessen. [edited email]. 03/22/1955. ID [edited]

Okulungisiwe ngu James

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi Peter, is this problem in a desktop version of Firefox (Windows, Mac, Linux) or in Firefox on your iPhone?

Does the site work any better in an alternate browser such as Safari or Edge?