Challenge Phase Request for USB Security Key
Hello,
I keep trying to use my plug in USB security key on bofa.com (for my Bank of America account log in MFA), but it keeps asking for a challenge phrase. I don't have any idea what this is. Can you help?
The request that pops up says:
'Making Sure It's You'
Please sign into "bankofamerica.com".
This request comes from the app "firefox.exe" by Mozilla Corporation.
Then has a blank line to enter 'Challenge Phrase'
- I have no idea what this is. I do not recall setting up a "Challenge Phrase" on Windows or Firefox browser. Can you help me with this PLEASE?! I don't know what else to do!
I have tried several times to remove the security completely and re-add to the bofa.com website, I have tried to reset the security key itself back to factory.
All Replies (2)
Hi
This does not sound like an issue with Firefox, but is something that the Bank of America support team should be able to help you with.
B of A has no idea what it is. I've tried about 10 times thus far, hoping each time I get a new technician that actually knows something. But it clearly states that firefox.exe is asking for the challenge phrase. I have no idea on how to handle this or what to do next!
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