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Firefox freezes

  • 12 uphendule
  • 0 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu zeroknight

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I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes. I have uninstalled and reinstalled. Using Windows 11 Pro 22H2. Any suggestions?

All Replies (12)

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Hold down the Shift key when starting Firefox to see if it will work in Troubleshoot Mode.

Helpful?

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No still the same.

Helpful?

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Try rebooting in Windows Safe Mode with networking enabled.

Helpful?

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Helpful?

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Rebooting in safe mode the problem was still there.

Re creating a new profile. I have totally uninstalled with revo including all the bits left over and reinstalled.

Wouldn't that be as good as a new profile? I have no settings I wish to keep as I'm just reinstalling after aa windows reinstall.

Helpful?

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Try reinstalling the Visual C++ Redistributable.

Helpful?

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Anything in the Windows Event Viewer log ?

Helpful?

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zeroknight said

Hold down the Shift key when starting Firefox to see if it will work in Troubleshoot Mode.

Still the same.

Helpful?

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What version of Firefox does this happen with?

Are you able to visit about:third-party in the address bar and disable third-party modules?

Helpful?

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1 3rd part module: mdnsNSP.dll

Version 120.0.1 64bit

Helpful?

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I have just noticed it only freezes when I go to settings>bookmarks

Helpful?

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Try installing Firefox from the Microsoft Store and see if it behaves any differently.

Run the System File Checker tool:

sfc /scannow

Helpful?

Buza umbuzo

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