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cannot download pdf files from internet and from email attachments

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  • Igcine ukuphendulwa ngu jonzn4SUSE

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For weeks now I have been unable to download pdf files that are either on the web or received as an attachment in an email. I get the message "Original file downloaded. Error:Could not contact server". When I look in the downloads in the top right hand side of firefox it shows the name of the document I tried to download and then "failed". When I look in the Windows Explorer download folder it is empty. I had been blaming "Zonealarm NextGen" but I just used Microsoft Edge and had no difficulty downloading both of the files (one from the web and one that was an attachment) that I could not download yesterday using Firefox. I hope there is a simple solution, as I hate to give up using Firefox. Appreciate any help. Thank you.

For weeks now I have been unable to download pdf files that are either on the web or received as an attachment in an email. I get the message "Original file downloaded. Error:Could not contact server". When I look in the downloads in the top right hand side of firefox it shows the name of the document I tried to download and then "failed". When I look in the Windows Explorer download folder it is empty. I had been blaming "Zonealarm NextGen" but I just used Microsoft Edge and had no difficulty downloading both of the files (one from the web and one that was an attachment) that I could not download yesterday using Firefox. I hope there is a simple solution, as I hate to give up using Firefox. Appreciate any help. Thank you.
Ama-screenshot ananyekiwe

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You see Zonealarm in the screenshot. Disable it and any add-on you may have installed, reboot, and try again. Also try with Firefox in Safe Mode. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

I have no issues downloading pdfs. see screenshot Try this site and see what happens. https://www.irs.gov/downloads/irs-pdf

Okulungisiwe ngu jonzn4SUSE