Can't open links from Gmail, can't serach and Gmail goes unresponsive
So weird, in the last few days, I've had intermittent behavior using FF.
Some examples - I log into my Gmail account, and it works for several minutes and then goes unresponsive and I can't get new mail, when I click the refresh icon or refresh the browser. - Last 3 days, when I click a hyperlink in an email, a new browser tab opens, but it's blank, the url doesn't seem to pass to the new tab - When I type a search term in browser address bar and hit enter, the tab refreshes but nothing happens... e.g. https://www.google.com/search?client=firefox-b-1-d&q=firefox
Troubleshooting steps tried. - Disabled all extensions - Started to uninstall FF, but got prompted to "refresh firefox" instead, which I did yesterday, but still have the same problems...
I can access Gmail and other functionality works fine on Chrome on same laptop. I've used different laptop with FF and it works fine, both machines on the same network....
Isisombululo esikhethiwe
Some users are having trouble with Google sites because of the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You could try changing this preference to false. You may have to restart the browser. security.tls.enable_0rtt_data
https://support.mozilla.org/en-US/questions/1377212 https://support.mozilla.org/en-US/kb/about-config-editor-firefox
If that doesn't work, you could also try clearing cookies (which will mean having to log in again) and the cache.
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Some troubleshooting articles.
https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2All Replies (2)
Isisombululo Esikhethiwe
Some users are having trouble with Google sites because of the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You could try changing this preference to false. You may have to restart the browser. security.tls.enable_0rtt_data
https://support.mozilla.org/en-US/questions/1377212 https://support.mozilla.org/en-US/kb/about-config-editor-firefox
If that doesn't work, you could also try clearing cookies (which will mean having to log in again) and the cache.
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Some troubleshooting articles.
https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
Terry - Thanks for the quick response. Seems to be working for now!
Jay