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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

All my bookmarks and passwords are gone

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu cor-el

tonci.tafra
tonci.tafra
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Hi!


Yesterday I installed Linux Mint. Before that, I was using Windows 10. Now, after signing in to my Firefox account on Linux, all my bookmarks and passwords are gone. Then I tried to log in again on Windows, but everything was gone. Is there a way to get back and recover all my passwords and bookmarks?

Hi! Yesterday I installed Linux Mint. Before that, I was using Windows 10. Now, after signing in to my Firefox account on Linux, all my bookmarks and passwords are gone. Then I tried to log in again on Windows, but everything was gone. Is there a way to get back and recover all my passwords and bookmarks?

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).