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Stripe.com crashing Firefox

  • 20 uphendule
  • 1 inale nkinga
  • 199 views
  • Igcine ukuphendulwa ngu cor-el

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Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome.

I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome. I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

Isisombululo esikhethiwe

Thank you for the reports. I didn't check them all, but the ones I opened seem to have the same sequence of events. The crashing thread dump refers to GL and WebGL, which are graphics processes. So try disabling Firefox from using hardware acceleration as a potential workaround for incompatibilities between Firefox and your graphics card/chipset driver software. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (20)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thanks Fred!

I've pasted the list below. But all the most recent crashes don't even appear here, even though I've been choosing "submit" most times after the crash. I have no idea why that is.

Also, I find that FF crashes or freezes the most when I'm on banking sites. With time, the issue resolves on its own. Or it resolves after a reboot. But this Stripe issue hasn't let up. This is a first.

bp-a4008a25-f30e-42ae-9403-c7f1c0211106 05/11/2021, 23:05 View bp-96b54d5d-35e3-436b-9e86-fbb260211106 05/11/2021, 22:42 View bp-6539253f-55e9-43b5-b53a-feaea0211103 03/11/2021, 18:59 View bp-17214bbd-145a-401e-b929-fa5e60211101 01/11/2021, 01:08 View bp-b4c51c44-6522-4c02-9c4e-5891a0210513 12/05/2021, 21:17 View bp-8f635480-a132-4202-9b60-402210200320 20/03/2020, 01:22 View bp-5c28aaa8-af83-4509-8969-3852d1180430 30/04/2018, 07:16 View bp-b6af5ee1-d93e-4c5f-bd8a-bca751180218 18/02/2018, 14:58 View bp-226f0e21-3627-4a7d-b012-f4ce11170920 20/09/2017, 11:39 View bp-99359f9d-e11a-47e0-b4f7-ce54f2170212 12/02/2017, 03:30 View

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I crashed it just now and got report directly from submit window:

AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7Bd634138d-c276-4fc8-924b-40a0ea21d284%7D:2.1.3,addons-search-detection%40mozilla.com:1.0.1,reset-search-defaults%40mozilla.com:2.1.0,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:27.1.0,pictureinpicture%40mozilla.org:1.0.0,proxy-failover%40mozilla.com:1.0.2,google%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3 AvailablePhysicalMemory: 26247168 AvailableSwapMemory: 1050673152 BuildID: 20211103134640 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1636236211 DOMIPCEnabled: 1 ExperimentalFeatures: media.videocontrols.picture-in-picture.allow-multiple InstallTime: 1636068413 MacAvailableMemorySysctl: 1930041802 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1636167915 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 60452864 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 68298 StartupCrash: 0 StartupTime: 1636167915 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20211103134640","version":"94.0.1","vendor":"Mozilla","displayVersion":"94.0.1","platformVersion":"94.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"19.6.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x10de","deviceID":"0x0fd5","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":1}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro9,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":false},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.formfill.enable":false,"browser.newtabpage.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":3,"places.history.enabled":false,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":15821,"resetDate":18553},"addons":{"activeAddons":{"{d634138d-c276-4fc8-924b-40a0ea21d284}":{"version":"2.1.3","scope":1,"type":"extension","updateDay":18911,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"The best way to experience 1Password in your browser. Easily sign in to sites, generate passwords, a","name":"1Password – Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18553,"signedState":2},"addons-search-detection@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18936,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18936,"signedState":3},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18936,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Ask the user if they would like to use a specified search engine as the default.","name":"Reset Search Defaults","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18936,"signedState":3},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18548},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18548},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18548},"webcompat@mozilla.org":{"version":"27.1.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18548},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18753},"proxy-failover@mozilla.com":{"version":"1.0.2","scope":1,"type":"extension","updateDay":18934,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Direct Failover for system requests.","name":"Proxy Failover","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18934}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18559,"updateDay":18559},"activeGMPlugins":{}},"experiments":{"bug-1680034-rollout-shirley-feature-roll-out-81-to-83-release-81-83":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"},"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"a662a07c-7274-774e-a64f-705d5068d5d8"},"bug-1693420-rollout-sponsored-top-sites-rollout-release-84-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"36602dff-cb8a-0f44-bf78-0c93c6677cf5"},"rollout-doh-us-staged-rollout-to-all-us-desktop-users-release-73-77-bug-1586331":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetrySessionId: 9b927798-9428-314e-871e-dd2bab0d71c3 ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",16:"TaskController #1",15:"TaskController #0",17:"TaskController #2",20:"TaskController #5",19:"TaskController #4",18:"TaskController #3",21:"TaskController #6",22:"TaskController #7",23:"Ca

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kenjensen990 said

I crashed it just now and got report directly from submit window:

FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report.
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kenjensen990 said

. . . But all the most recent crashes don't even appear here, even though I've been choosing "submit" most times after the crash.

When a crash report fails, it means the servers decided they don’t need that report.

“You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:

My Firefox crashed but did not submit the crash report.

Actual results:

I tried to manually send the report, and the system gave me the message: About Throttling

Expected results:

If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?

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bp-a4008a25-f30e-42ae-9403-c7f1c0211106 = Uptime 455 seconds (7 minutes and 35 seconds) Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumo's there are 12 related bug reports.

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The bug reports suggest the problem is caused by an Apple update

Check out; https://support.mozilla.org/en-US/forums/support-forum-contributors/715375 Mac's crashing = bug reports think related to Apple update

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For some reason, none of my submitted crash reports are actually getting submitted. Nothing past June. I read the Apple related info. Above my paygrade. Guess I'll wait and see how this pays out via this thread. I appreciate all the attention Fred!

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Now www.creditonebank.com is crashing it too. This is new.

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Have you tested in Firefox's Safe Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any difference?

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Well now...yes. That changed things! I can open Stripe and Credit One. No more crashes.

What next?

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The key changes in Firefox's Safe Mode are:

(A) All Extensions (main type of add-on) are disabled -- I'll describe where to manually review these

(B) Hardware acceleration of graphics is disabled -- this doesn't make as much sense to me as a culprit because why would financial institution sites be specifically affected?

(C) JavaScript compilers are disabled -- this doesn't make as much sense to me as a culprit because why would financial institution sites be specifically affected?


You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything related to banking, or looking suspicious, or that you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here.

Any improvement the next time you run in regular mode?

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Still crashing in normal mode. I removed all extensions except for 1password, which I tested while disabled. No difference. Stripe only crashes when I attempt to scroll down the page.

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Something else: I cleared out all my crash reports. Now a fresh list is available. But I had to manually submit from the list. The popup on crash isn't doing it when I click submit for some reason. Here's new report list:

bp-1ea74ee6-ffb7-40b1-8aeb-3ed700211106 06/11/2021, 19:48 View bp-e49c8b96-e094-451e-850e-6bf010211106 06/11/2021, 19:48 View bp-eb9503c3-9274-4901-a6fb-315ff0211106 06/11/2021, 19:48 View bp-52032044-35a8-4f63-ae26-504770211106 06/11/2021, 19:48 View bp-0c3c61d6-0688-4fd8-984b-872450211106 06/11/2021, 19:48 View bp-ec2024b8-5975-4ddf-a1fa-0621b0211106 06/11/2021, 19:48 View bp-b11ee5df-6804-4baf-ba85-30d770211106 06/11/2021, 19:48 View bp-ef8131da-a046-4a1d-b6a3-7d5b10211106 06/11/2021, 19:48 View bp-139bbd09-3928-4357-8b61-3e4680211106 06/11/2021, 19:48 View bp-906b00a7-1354-4359-a39c-4fc150211106 06/11/2021, 19:48 View

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Isisombululo Esikhethiwe

Thank you for the reports. I didn't check them all, but the ones I opened seem to have the same sequence of events. The crashing thread dump refers to GL and WebGL, which are graphics processes. So try disabling Firefox from using hardware acceleration as a potential workaround for incompatibilities between Firefox and your graphics card/chipset driver software. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.

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No bug yet for "Graphics kernel error: 0xfffffffb\n"

  • 1711944 - [meta] Bugs based on mac_crash_info data

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jscher2000: Disabling WebGL did the trick!

Final question: I'm assuming that normal operation would be to leave WebGL enabled. If so, is performance going to suffer elsewhere now that it's disabled?

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You will get missing content on pages like Google Maps/Earth that use WebGL to display their data.

Maybe file a bug report.

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FredMcD, jscher2000 and cor-el, Thank you for all your help! This bug has been in the way of some important work I'm trying to complete. Thanks very much!

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You can try to only disable WebGL2: webgl.enable-webgl2 = false