Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when I open Netflix or Amazon Prime Video

  • 4 uphendule
  • 1 inale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu FredMcD

more options

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video the browser crashes almost instantly, and usually shuts my whole computer off. It doesn't go to a blue screen, the computer just decides it's time to reboot. Now again, I'm using an older machine (and I can't afford a new one), but this was never a problem until this latest version of Firefox.

I am also not a fan of the aesthetics in this version and I'm wondering if I can revert back to an older version where the crashing was less frequent. Any help would be appreciated.

Isisombululo esikhethiwe

Thank you very much for your reply. Interestingly, there are no crash reports from 2021, or 2020. There was one crash report in 2019 and the rest are from 2018 and below. What appears to be happening is that when I load Netflix or Prime Video, (or even YouTube I forgot to mention), it's the system that crashes not specifically the browser. The browser attempts to load the site -- which takes up more resources than my dying computer can handle -- and shuts off. It's not really a browser issue so much as a hardware issue.

This computer is 13+ years old and certain components are starting to fail. I think it's just time I buy a new PC, sadly. I'm just broke so I'm not sure how I'm going to do that.

Thanks again for your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

First, let's see if Firefox recorded anything.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

Helpful?

more options

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Helpful?

more options

Isisombululo Esikhethiwe

Thank you very much for your reply. Interestingly, there are no crash reports from 2021, or 2020. There was one crash report in 2019 and the rest are from 2018 and below. What appears to be happening is that when I load Netflix or Prime Video, (or even YouTube I forgot to mention), it's the system that crashes not specifically the browser. The browser attempts to load the site -- which takes up more resources than my dying computer can handle -- and shuts off. It's not really a browser issue so much as a hardware issue.

This computer is 13+ years old and certain components are starting to fail. I think it's just time I buy a new PC, sadly. I'm just broke so I'm not sure how I'm going to do that.

Thanks again for your help.

Helpful?

more options

Sorry we could not offer better. Good luck.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.