Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't sign in to one of my google accounts, but I can on another

  • 10 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu jonzn4SUSE

more options

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the google sign in page. I have another google account and I'm able to sign i using firefox just fine. The error message given is:

This browser or app may not be secure. Learn more Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.

I'm using a windows 7 box and Firefox 85.0.2.

I'm able to sign in just fine when I use google chrome. I've cleared cache and data in the browser. I'm not sure what else to try. Any suggestions? Any other information I can provide to help identify the problem?

All Replies (10)

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

more options

I tried the safe mode browser trick and disabling hardware acceleration. Neither made a difference. I've already cleared cache, cookies and removed all related saved passwords. As I stated in my OP, I can sign in to one google account, which I recently created, but not the one I've had for years and have been successfully signing in to up until recently. I would expect that I would get the same behavior when trying tosign in to both accounts, don't you think?

Helpful?

more options

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

Helpful?

more options

problem is, this is the google.com site. I got there and click the "Login" button, enter my email address, and it immediately gives me the dialog that the browser is not secure. If I perform this action as you describe it, will that remove all login information and saved passwords for all my accounts? How would I isolate just the interaction with just the one account I'm having trouble with? Or prevent all other account information from being wiped out?

Helpful?

more options

The login data should not be affected, but everything else should be removed.

Helpful?

more options

Are there any 3rd party cookies being blocked? see screenshoot

Helpful?

more options

No, I don't think so. Here's a screenshot of what I think you're asking me to check.

Again, I can sign in to this site using a different google account just fine. It seems to be this one I've had that has been prevented from signing in.

The google forums are not providing any assistance. I appreciate your help here on the mozilla forums.

Okulungisiwe ngu vseavello

Helpful?

more options

Another data point. I tried signing in to my google account using firefox from a different computer and was successful. This problem appears to be due to something in the settings of the one system where I'm having the problem. It doesn't seem to be cache, cookies, or browser version. I haven't yet identified anything in my google account or firefox settings to cause this.

suggestions welcome

Helpful?

more options

Helpful?

more options

What do you have set in the Network Settings? see screenshot

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.