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Problem with login on specific sites only - Login not possible or forgotten - Incognito mode works fine

  • 5 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu elmojito

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Hello,

I have a problem with login on a few selected sites. On some sites I cannot login at all, on other sites I can log in, but as soon as I don't interact with the website for a few seconds the login is lost and the next click on any link shows me a "not logged in"-state.

For example on my companies Outlook Web Access site, when I enter my account info and click on "Sign In", it briefly shows a loading screen and then takes me back to the login site. On another webiste I can log in and use the website without problems, but not clicking anything for more than ~5 seconds leads to the login being lost. The strange thing is: in incognito mode everything works fine on both sites!?

Firefox is 87.0, I have already deleted all cookies and stored data.

Isisombululo esikhethiwe

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

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Note: In Private Browsing, add-ons are not active unless you set them that way.


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Ah sorry, I wanted to add that info, but it appears I forgot to...

I already tried safe mode and manually disabling all Add-Ons, the problem still exists. I have already deleted all cookies and saved data several times to no avail.

Helpful?

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I called for more help.

Helpful?

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Isisombululo Esikhethiwe

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Okulungisiwe ngu cor-el

Helpful?

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Thank you, removing cookies.sqlite did fix the problem.

The sites were I could not log in at all did work right away, however for the sites were I got logged out after a couple of seconds I first had to close all open (non-logged-in) tabs from that site, but then it worked.

Helpful?

Buza umbuzo

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