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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

secure website

  • 21 uphendule
  • 1 inale nkinga
  • 227 views
  • Igcine ukuphendulwa ngu gazolacobain

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Firefox updated to version 85 yesterday and now I cannot log into social security website, either personal or bso. I get message 'Secure connection failed' 'an error occured during a connection to secure.ssa.gov' 'PR_Connect_Reset_Error'. The page offers no options or details.

All Replies (20)

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When on the page, can you show this section. see screenshot Check to see if anything is blocked. Have you tried safe mode?

Firefox safe mode: Click the menu button menu , click Help and select Restart with Add-ons Disabled…. Firefox will start up with the Firefox Safe Mode dialog.

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The link you posted didn't work for me. Try https://www.ssa.gov/

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I can go to the web page; I get the issue I described when I click the 'log in' tab. this is for both the personal social security page and the bso page.

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If I click on the lock in the web window for the web page, it says secure. when I click the 'log in' button, I get the security connection fail message and the page is no longer secure.

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Post a screenshot of the browser showing the error. see screenshot

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safe mode did not help; I have no idea how to post a screenshot; I tried Microsoft Edge, which I never use, and I have the exact same problem.

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If you hit the widows key and then s, you should get a search box. Then type in snip and you should get the snipping tool. I'll try to find a video to help.

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when I right click and select 'screen shot' it says I cannot screen shot this page.

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The screenshot will not be needed.

Okulungisiwe ngu jonzn4SUSE

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What virus software are you running?

This may help.

https://support.mozilla.org/en-US/questions/1280856

Okulungisiwe ngu jonzn4SUSE

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I attached a screenshot. I use McAfee. This issue did not start until Firefox 85; today. I do have the same issue in Microsoft Edge.

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Can you turn off McAfee to test and try again.

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You may have to allow the updated version off Firefox in McAfee. If you look in the app and check the logs to see if it's blocking Firefox.

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This screenshot if of an older version of the app, but it should be similar. see screenshot You may have to allow Firefox.

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Thanks for all your efforts. I tried to log in from three sep computers in my home and then went to my daughters; different computer on different internet provider; same result. When I google 'is social security administration web site down' I get a confusing page, but bottom line is ssa.gov is down for everyone.

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The site works for me. Did you turn off McAfee and try?

Okulungisiwe ngu jonzn4SUSE

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I can go to the site. It is when I select 'log in' that I get the security message. I turned McAfee off and still had problem. I still have the problem now, Monday 4:35 am. I have to file W-2's today or they are late or this would not be such a big issue for me. I can go to any other site and I have no problem. ugh.

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Again, thanks for your time. ssa.gov is working for me now.

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WOW... Can you try Chrome? Can you also post a full browser screenshot? Just was to see the entire browser when you get the error.

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Glad to hear you are able to get that done.  ;-))

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