"Sorry, We're having trouble getting your pages back" upon initial FF launch
I get Subject Error page upon initial launch. I tried the going to about:config and confirming the browser.sessionstore.max_resumed_crashes was set to 1. I also made sure I Quit FF before shutdown. (No FF tasks in Task manager) Neither of these worked for me. Running the current version of Windows 10.
All Replies (1)
You can check if you have a user.js file in the Firefox profile folder that sets the browser.sessionstore.resume_session_once pref to true.
You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data.
- delete sessionstore.jsonlz4 and sessionstore.js
When sessionstore.jsonlz4 is deleted you lose pinned-tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them. sessionstore.jsonlz4 is only present in the Firefox profile folder when Firefox is closed.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder