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Unable to login to Firefox and FF will not send confirmation email

  • 9 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu cor-el

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I have tried resetting my password with "Forgot password" and have also tried "Forgot Username". Have tried each at least 10 times over several days and have never received an email.

Had to create a new account to get an email. Something is SERIOUSLY wrong.

All Replies (9)

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Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

I called an administrator to help you.

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How would I check my profile (for the old account) when I cannot log in? I created a new account and FF sent a confirmation to the same email address as the old account. I will just use the new account. I don't have anymore time to spend on this as I am trying to get FF to save logins (have spent hours trying all the suggested "fixes" without any success.

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DevMan said

. . . as I am trying to get FF to save logins

Please explain the problem in detail. What happens? What is the exact error messages?

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In case of issues with a Firefox Account you can try to log in to the account via this website.

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I do not receive any error messages. FF never asks to save logins.

I have only been using FF for a month or so. Chrome works fine and saves logins. Updated to latest version - 63.0.3. Absolutely no change.

Options-Privacy and Security-Forms & Passwords will not allow "Ask to save logins" checkbox to be marked.

Also when on a site login page that offers multiple logins, right-click on "Fill Login--> View Saved Logins" shows nothing.

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Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"
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Finally had a few minutes to try the above suggestion.

On my Privacy & Security screen, "Never Remember History" is already set. There is no such checkmark labeled "Always use Private Browsing mode". I searched for the word "Private" to be certain. It is not there.

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If "Never Remember History" is selected then this means that permanent Private Browsing mode is selected.

Does it has affect if you use "Remember History" and select "Use custom settings for history" and remove the checkmark on "Always use Private Browsing mode" ?