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Firefox crashes

Kuphostiwe

With build 58 I was getting frequent crashes and had to click on restore tab to continue. FREQUENT crashes. Last night loaded build 59. Now if I even click on "Show all Bookmarks" the program crashes. Firefox no longer works at all.

With build 58 I was getting frequent crashes and had to click on restore tab to continue. FREQUENT crashes. Last night loaded build 59. Now if I even click on "Show all Bookmarks" the program crashes. Firefox no longer works at all.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.162 Safari/537.36

Eminye Imininingwane

Application Basics
Name Firefox
Version 59.0
Build ID 20180310025718
Update History
Update Channel release
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
OS Windows_NT 10.0
Profile Folder
C:\Users\tmaso\AppData\Roaming\Mozilla\Firefox\Profiles\9ks1a79q.default-1520717735966
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:performance
Registered Service Workers about:serviceworkers
Multiprocess Windows 1/1 (Enabled by default)
Web Content Processes 3/4
Stylo content = true (enabled by default), chrome = false (disabled by default)
Google Key Found
Mozilla Location Service Key Found
Safe Mode false
Profiles about:profiles
Crash Reports for the Last 3 Days
Report ID Submitted
bp-3a4d42f4-4fd8-4284-94a5-e36991180314 5 minutes ago
bp-3761a352-4488-4df6-89be-5e6880180314 12 minutes ago
bp-4b87ee00-6741-4466-b844-980e01180314 17 minutes ago
bp-27b337e6-af71-44d1-9a23-6401c0180314 35 minutes ago
bp-2992dbbd-b03e-41b2-9150-854f91180314 35 minutes ago
bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 12 hours ago
bp-de66a5e5-a496-424f-8588-c9cc01180314 12 hours ago
bp-97858eb5-0652-44f1-92e3-c0e781180314 12 hours ago
bp-d95d0377-de7d-4e24-a8c4-1cf5d1180314 12 hours ago
bp-45731791-cc7f-4ebe-be1a-380ca1180314 12 hours ago
bp-364d6de1-c75b-45c8-9ade-b98c11180314 12 hours ago
bp-bcef12a5-4922-4aaa-84f0-8bbff0180314 12 hours ago
bp-0edb6ed2-4a13-4ec5-ab13-ac0e31180314 12 hours ago
bp-e0ce5284-47a5-40a4-b317-b9c241180314 12 hours ago
bp-5492f16d-8853-491a-b1e3-e92920180314 13 hours ago
bp-f0ecbd2e-797c-45c9-8f91-28ae31180313 17 hours ago
bp-e3185e51-6215-48f4-8638-7c14e1180311 3 days ago
All Crash Reports (including 5 pending crashes in the given time range)
Firefox Features
Name Version ID
Activity Stream 2018.02.17.0026-173e2795 activity-stream@mozilla.org
Application Update Service Helper 2.0 aushelper@mozilla.org
Firefox Screenshots 25.0.0 screenshots@mozilla.org
Follow-on Search Telemetry 0.9.6 followonsearch@mozilla.com
Form Autofill 1.0 formautofill@mozilla.org
Photon onboarding 1.0 onboarding@mozilla.org
Pocket 1.0.5 firefox@getpocket.com
Shield Recipe Client 80 shield-recipe-client@mozilla.org
Web Compat 1.1 webcompat@mozilla.org
Extensions
Name Version Enabled ID
Security Software
Type Name
Antivirus Avast Antivirus
Antispyware Avast Antivirus
Firewall Windows Firewall
Graphics
Features
Compositing Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006955)
EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
WebGL 1 Driver Renderer Google Inc. -- ANGLE (ATI Radeon HD 3300 Graphics Direct3D11 vs_4_0 ps_4_0)
WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
WebGL 1 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info -
WebGL 2 Driver Renderer WebGL creation failed:
* Error during ANGLE OpenGL init.
* Exhausted GL driver caps.
WebGL 2 Driver Version -
WebGL 2 Driver Extensions -
WebGL 2 Extensions -
Direct2D true
Off Main Thread Painting Enabled true
DirectWrite true (10.0.16299.15)
GPU #1
Active Yes
Description ATI Radeon HD 3300 Graphics
Vendor ID 0x1002
Device ID 0x9614
Driver Version 8.970.100.9001
Driver Date 1-13-2015
Drivers aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Subsys ID 00000000
RAM 640
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend Direct2D 1.1
AzureCanvasBackend (UI Process) skia
AzureContentBackend Direct2D 1.1
AzureContentBackend (UI Process) skia
AzureFallbackCanvasBackend (UI Process) cairo
GPUProcessPid 7296
Decision Log
WEBRENDER
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
Media
Audio Backend wasapi
Max Channels 2
Preferred Channel Layout stereo
Preferred Sample Rate 48000
Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Speakers (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Internal AUX Jack (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Microphone (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled All default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
Line In (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
Internal AUX Jack (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Aux (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
CD Player (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
Wave (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
Stereo Mix (C-Media PCI Audio Device) PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4&2966ab86&0&30A4 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
Microphone (Microsoft LifeCam VX-5000) USB\VID_045E&PID_0728&MI_02\7&2b6aa701&0&0002 Disabled None default: F32LE, support: S16LE F32LE 1 default: 44100, support: 44100 - 44100 0 - 0
Important Modified Preferences
Name Value accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.filesystem_reported 1
browser.cache.disk.smart_size.first_run false
browser.cache.frecency_experiment 1
browser.download.folderList 0
browser.download.useDownloadDir false
browser.places.smartBookmarksVersion 8
browser.search.suggest.enabled false
browser.sessionstore.upgradeBackup.latestBuildID 20180310025718
browser.startup.homepage_override.buildID 20180310025718
browser.startup.homepage_override.mstone 59.0
browser.tabs.crashReporting.includeURL true
browser.tabs.loadInBackground false
browser.urlbar.autocomplete.enabled false
browser.urlbar.searchSuggestionsChoice false
browser.urlbar.suggest.bookmark false
browser.urlbar.suggest.history false
browser.urlbar.suggest.openpage false
browser.urlbar.suggest.searches false
browser.urlbar.timesBeforeHidingSuggestionsHint 0
dom.forms.autocomplete.formautofill true
extensions.lastAppVersion 59.0
layers.mlgpu.sanity-test-failed false
media.benchmark.vp9.fps 138
media.benchmark.vp9.versioncheck 3
media.gmp-gmpopenh264.abi x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate 1520717795
media.gmp-gmpopenh264.version 1.7.1
media.gmp-manager.buildID 20180310025718
media.gmp-manager.lastCheck 1521040586
media.gmp-widevinecdm.abi x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate 1520717805
media.gmp-widevinecdm.version 1.4.8.1008
media.gmp.storage.version.observed 1
media.hardware-video-decoding.failed false
network.cookie.prefsMigrated true
network.predictor.cleaned-up true
places.database.lastMaintenance 1520781697
places.history.expiration.transient_current_max_pages 111213
plugin.disable_full_page_plugin_for_types application/pdf
print.printer_Microsoft_Print_to_PDF.print_bgcolor false
print.printer_Microsoft_Print_to_PDF.print_bgimages false
print.printer_Microsoft_Print_to_PDF.print_duplex -437918235
print.printer_Microsoft_Print_to_PDF.print_edge_bottom 0
print.printer_Microsoft_Print_to_PDF.print_edge_left 0
print.printer_Microsoft_Print_to_PDF.print_edge_right 0
print.printer_Microsoft_Print_to_PDF.print_edge_top 0
print.printer_Microsoft_Print_to_PDF.print_evenpages true
print.printer_Microsoft_Print_to_PDF.print_footercenter
print.printer_Microsoft_Print_to_PDF.print_footerleft &PT
print.printer_Microsoft_Print_to_PDF.print_footerright &D
print.printer_Microsoft_Print_to_PDF.print_headercenter
print.printer_Microsoft_Print_to_PDF.print_headerleft &T
print.printer_Microsoft_Print_to_PDF.print_headerright &U
print.printer_Microsoft_Print_to_PDF.print_in_color true
print.printer_Microsoft_Print_to_PDF.print_margin_bottom 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_left 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_right 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_top 0.5
print.printer_Microsoft_Print_to_PDF.print_oddpages true
print.printer_Microsoft_Print_to_PDF.print_orientation 0
print.printer_Microsoft_Print_to_PDF.print_page_delay 50
print.printer_Microsoft_Print_to_PDF.print_paper_data 1
print.printer_Microsoft_Print_to_PDF.print_paper_height -1.00
print.printer_Microsoft_Print_to_PDF.print_paper_name
print.printer_Microsoft_Print_to_PDF.print_paper_size_unit 0
print.printer_Microsoft_Print_to_PDF.print_paper_width -1.00
print.printer_Microsoft_Print_to_PDF.print_resolution 600
print.printer_Microsoft_Print_to_PDF.print_reversed false
print.printer_Microsoft_Print_to_PDF.print_scaling 1.00
print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit true
print.printer_Microsoft_Print_to_PDF.print_to_file false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top 0
privacy.cpd.offlineApps true
privacy.cpd.siteSettings true
privacy.sanitize.timeSpan 0
security.sandbox.content.tempDirSuffix {9c5cb486-eb6c-437d-a8e5-e0a08649e734}
services.sync.declinedEngines
services.sync.engine.addresses.available true
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1520781695
ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found.
Important Locked Preferences
Name Value
Places Database
Integrity
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Accessible Handler Used true
Accessibility Instantiator
Library Versions
Expected minimum version Version in use
NSPR 4.18 4.18
NSS 3.35 3.35
NSSSMIME 3.35 3.35
NSSSSL 3.35 3.35
NSSUTIL 3.35 3.35
Experimental Features
Name ID Description Active End Date Homepage Branch
Sandbox
Content Process Sandbox Level 4
Effective Content Process Sandbox Level 4
Internationalization & Localization
Application Settings
Requested Locales ["en-US"]
Available Locales ["en-US"]
App Locales ["en-US"]
Regional Preferences ["en-US"]
Default Locale "en-US"
Operating System
System Locales ["en-US"]
Regional Preferences ["en-US"]

Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi, sorry to hear that. Please send up to 6 bp- links as instructed by this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Hi, sorry to hear that. Please send up to 6 bp- links as instructed by this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD
  • Top 10 Contributor
4258 izisombululo 59628 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Whike still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? Whike still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
FredMcD
  • Top 10 Contributor
4258 izisombululo 59628 izimpendulo
Kuphostiwe

Crash reports found in System Details.

Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.16299

bp-3a4d42f4-4fd8-4284-94a5-e36991180314 Signature: mozilla::StyleSheet::SetComplete

No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-3761a352-4488-4df6-89be-5e6880180314 Signature: mozilla::StyleSheet::SetComplete

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++ bp-4b87ee00-6741-4466-b844-980e01180314 Signature: mozilla::StyleSheet::SetComplete

No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-27b337e6-af71-44d1-9a23-6401c0180314 Signature: mozilla::StyleSheet::SetComplete

aswJsFlt.dll = avast! ++++++++++++++++++++++++++++++++++++++++ bp-2992dbbd-b03e-41b2-9150-854f91180314 Signature: mozilla::StyleSheet::SetComplete

aswJsFlt.dll = avast! +++++++++++++++++++++++++++++++++++++ bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 Signature: mozilla::StyleSheet::SetComplete

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Crash reports found in System Details. Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.16299 bp-3a4d42f4-4fd8-4284-94a5-e36991180314 Signature: mozilla::StyleSheet::SetComplete No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-3761a352-4488-4df6-89be-5e6880180314 Signature: mozilla::StyleSheet::SetComplete atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++ bp-4b87ee00-6741-4466-b844-980e01180314 Signature: mozilla::StyleSheet::SetComplete No Modules Flagged ++++++++++++++++++++++++++++++++++++++++++ bp-27b337e6-af71-44d1-9a23-6401c0180314 Signature: mozilla::StyleSheet::SetComplete aswJsFlt.dll = avast! ++++++++++++++++++++++++++++++++++++++++ bp-2992dbbd-b03e-41b2-9150-854f91180314 Signature: mozilla::StyleSheet::SetComplete aswJsFlt.dll = avast! +++++++++++++++++++++++++++++++++++++ bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 Signature: mozilla::StyleSheet::SetComplete atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
FredMcD
  • Top 10 Contributor
4258 izisombululo 59628 izimpendulo
Kuphostiwe

Update avast!. If the problem continues, disable it.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Update avast!. If the problem continues, disable it. ---------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

The top one was with Avast disabled.

Report ID Date Crashed dd9c7b1c-41a6-46f4-b5bb-f9219060be88 3/13/2018 11:34 PM daf0e2ad-e389-4f22-9c30-cc3a65f299f7 3/12/2018 6:57 PM b414bd51-d738-4ef5-8f5a-23f1b0b04264 3/12/2018 6:40 PM f6a5c074-b001-47a0-8732-d10f4c156cc7 3/8/2018 11:27 PM baa5c4a4-1a56-44ec-99eb-09fa0cea74a4 3/8/2018 11:25 PM c65b0f4c-8981-4c65-89d8-383b11d92173 3/8/2018 9:57 PM 581c0e41-ab09-440b-9869-a4ed75ed7252 3/7/2018 11:05 AM 9d202b68-936b-4e4f-b78f-4aa34a0c933f 3/7/2018 11:03 AM

Submitted Crash Reports Report ID Date Submitted bp-5d0395f7-1981-4574-9120-3c3ae0180314 3/14/2018 1:02 PM bp-1b2600db-ab11-4f63-8ffd-4f0210180314 3/14/2018 1:02 PM bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 3/14/2018 1:01 PM bp-c5d42934-063c-4091-90c5-398d20180314 3/14/2018 1:00 PM bp-1fbe62be-8318-4b64-91a3-2cb1a0180314 3/14/2018 1:00 PM bp-f58cef23-4907-4985-83fb-8a2300180314 3/14/2018 1:00 PM bp-0c9043c6-792c-40a7-a16d-1fc8a0180314 3/14/2018 12:59 PM bp-c43a52f9-28ba-4305-a542-fdaf40180314 3/14/2018 12:59 PM bp-3a4d42f4-4fd8-4284-94a5-e36991180314 3/14/2018 11:21 AM bp-3761a352-4488-4df6-89be-5e6880180314 3/14/2018 11:14 AM bp-4b87ee00-6741-4466-b844-980e01180314 3/14/2018 11:09 AM bp-27b337e6-af71-44d1-9a23-6401c0180314 3/14/2018 10:51 AM bp-2992dbbd-b03e-41b2-9150-854f91180314 3/14/2018 10:51 AM bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 3/13/2018 11:35 PM bp-de66a5e5-a496-424f-8588-c9cc01180314 3/13/2018 11:35 PM bp-97858eb5-0652-44f1-92e3-c0e781180314 3/13/2018 11:34 PM bp-d95d0377-de7d-4e24-a8c4-1cf5d1180314 3/13/2018 11:34 PM bp-45731791-cc7f-4ebe-be1a-380ca1180314 3/13/2018 11:34 PM bp-364d6de1-c75b-45c8-9ade-b98c11180314 3/13/2018 11:34 PM bp-bcef12a5-4922-4aaa-84f0-8bbff0180314 3/13/2018 11:33 PM bp-0edb6ed2-4a13-4ec5-ab13-ac0e31180314 3/13/2018 11:33 PM bp-e0ce5284-47a5-40a4-b317-b9c241180314 3/13/2018 11:29 PM bp-5492f16d-8853-491a-b1e3-e92920180314 3/13/2018 10:48 PM bp-f0ecbd2e-797c-45c9-8f91-28ae31180313 3/13/2018 6:24 PM bp-e3185e51-6215-48f4-8638-7c14e1180311 3/11/2018 5:54 PM bp-232a2c9b-0536-4079-822f-dd8c21180311 3/10/2018 10:59 PM bp-8cf9b449-4dea-454f-85d9-607d51180310 3/10/2018 4:44 PM bp-d75d3010-e439-4f31-b597-033e71180309 3/8/2018 11:28 PM bp-10a05ff9-9e9c-4a9a-b849-563e51180308 3/8/2018 6:22 PM bp-10423b2d-3d57-4c18-9987-99e551180308 3/7/2018 10:26 PM bp-9219872c-0857-4edc-9cc3-295e01180307 3/7/2018 11:05 AM bp-e317a89f-6d37-4cb6-9765-feea21180307 3/7/2018 11:04 AM bp-669de047-71dc-40a6-ba19-089ea1180307 3/7/2018 11:04 AM bp-13ee5e05-fd04-4943-a9dd-d6f2f1180307 3/7/2018 10:41 AM

The top one was with Avast disabled. Report ID Date Crashed dd9c7b1c-41a6-46f4-b5bb-f9219060be88 3/13/2018 11:34 PM daf0e2ad-e389-4f22-9c30-cc3a65f299f7 3/12/2018 6:57 PM b414bd51-d738-4ef5-8f5a-23f1b0b04264 3/12/2018 6:40 PM f6a5c074-b001-47a0-8732-d10f4c156cc7 3/8/2018 11:27 PM baa5c4a4-1a56-44ec-99eb-09fa0cea74a4 3/8/2018 11:25 PM c65b0f4c-8981-4c65-89d8-383b11d92173 3/8/2018 9:57 PM 581c0e41-ab09-440b-9869-a4ed75ed7252 3/7/2018 11:05 AM 9d202b68-936b-4e4f-b78f-4aa34a0c933f 3/7/2018 11:03 AM Submitted Crash Reports Report ID Date Submitted bp-5d0395f7-1981-4574-9120-3c3ae0180314 3/14/2018 1:02 PM bp-1b2600db-ab11-4f63-8ffd-4f0210180314 3/14/2018 1:02 PM bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 3/14/2018 1:01 PM bp-c5d42934-063c-4091-90c5-398d20180314 3/14/2018 1:00 PM bp-1fbe62be-8318-4b64-91a3-2cb1a0180314 3/14/2018 1:00 PM bp-f58cef23-4907-4985-83fb-8a2300180314 3/14/2018 1:00 PM bp-0c9043c6-792c-40a7-a16d-1fc8a0180314 3/14/2018 12:59 PM bp-c43a52f9-28ba-4305-a542-fdaf40180314 3/14/2018 12:59 PM bp-3a4d42f4-4fd8-4284-94a5-e36991180314 3/14/2018 11:21 AM bp-3761a352-4488-4df6-89be-5e6880180314 3/14/2018 11:14 AM bp-4b87ee00-6741-4466-b844-980e01180314 3/14/2018 11:09 AM bp-27b337e6-af71-44d1-9a23-6401c0180314 3/14/2018 10:51 AM bp-2992dbbd-b03e-41b2-9150-854f91180314 3/14/2018 10:51 AM bp-8c9a7f7c-cd9b-4470-bae0-48aef0180314 3/13/2018 11:35 PM bp-de66a5e5-a496-424f-8588-c9cc01180314 3/13/2018 11:35 PM bp-97858eb5-0652-44f1-92e3-c0e781180314 3/13/2018 11:34 PM bp-d95d0377-de7d-4e24-a8c4-1cf5d1180314 3/13/2018 11:34 PM bp-45731791-cc7f-4ebe-be1a-380ca1180314 3/13/2018 11:34 PM bp-364d6de1-c75b-45c8-9ade-b98c11180314 3/13/2018 11:34 PM bp-bcef12a5-4922-4aaa-84f0-8bbff0180314 3/13/2018 11:33 PM bp-0edb6ed2-4a13-4ec5-ab13-ac0e31180314 3/13/2018 11:33 PM bp-e0ce5284-47a5-40a4-b317-b9c241180314 3/13/2018 11:29 PM bp-5492f16d-8853-491a-b1e3-e92920180314 3/13/2018 10:48 PM bp-f0ecbd2e-797c-45c9-8f91-28ae31180313 3/13/2018 6:24 PM bp-e3185e51-6215-48f4-8638-7c14e1180311 3/11/2018 5:54 PM bp-232a2c9b-0536-4079-822f-dd8c21180311 3/10/2018 10:59 PM bp-8cf9b449-4dea-454f-85d9-607d51180310 3/10/2018 4:44 PM bp-d75d3010-e439-4f31-b597-033e71180309 3/8/2018 11:28 PM bp-10a05ff9-9e9c-4a9a-b849-563e51180308 3/8/2018 6:22 PM bp-10423b2d-3d57-4c18-9987-99e551180308 3/7/2018 10:26 PM bp-9219872c-0857-4edc-9cc3-295e01180307 3/7/2018 11:05 AM bp-e317a89f-6d37-4cb6-9765-feea21180307 3/7/2018 11:04 AM bp-669de047-71dc-40a6-ba19-089ea1180307 3/7/2018 11:04 AM bp-13ee5e05-fd04-4943-a9dd-d6f2f1180307 3/7/2018 10:41 AM
FredMcD
  • Top 10 Contributor
4258 izisombululo 59628 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299

bp-5d0395f7-1981-4574-9120-3c3ae0180314 Signature: je_free | js::gc::Arena::finalize<T>

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 698296 NEW --- crash in js::SweepBackgroundThings @ js::gc::Arena::finalize Reported: 7 years ago Last Modified: 2 years ago ++++++++++++++++++++++++++++++++++++++++++++ bp-1b2600db-ab11-4f63-8ffd-4f0210180314 Signature: js::frontend::IsIdentifier

atidxx64.dll = Advanced Micro Devices +++++++++++++++++++++++++++++++++++++++++++ bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 Signature: js::gc::detail::CellIsMarkedGrayIfKnown

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 1346417 RESOLVED DUPLICATE Crash in js::gc::detail::CellIsMarkedGrayIfKnown

1216776 NEW --- Crash in cycle collector while tracing GC thing (generic JS heap corruption) Note: Mentions corrupted memory

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299 bp-5d0395f7-1981-4574-9120-3c3ae0180314 Signature: je_free | js::gc::Arena::finalize<T> atidxx64.dll = Advanced Micro Devices This is for Sumo's Related Bugs 698296 NEW --- crash in js::SweepBackgroundThings @ js::gc::Arena::finalize Reported: 7 years ago Last Modified: 2 years ago ++++++++++++++++++++++++++++++++++++++++++++ bp-1b2600db-ab11-4f63-8ffd-4f0210180314 Signature: js::frontend::IsIdentifier atidxx64.dll = Advanced Micro Devices +++++++++++++++++++++++++++++++++++++++++++ bp-cae6ceab-57e7-4df8-bc95-11d4a0180314 Signature: js::gc::detail::CellIsMarkedGrayIfKnown atidxx64.dll = Advanced Micro Devices This is for Sumo's Related Bugs 1346417 RESOLVED DUPLICATE Crash in js::gc::detail::CellIsMarkedGrayIfKnown 1216776 NEW --- Crash in cycle collector while tracing GC thing (generic JS heap corruption) '''Note: Mentions corrupted memory'''

Okulungisiwe ngu FredMcD

FredMcD
  • Top 10 Contributor
4258 izisombululo 59628 izimpendulo
Kuphostiwe

I called for more help.

MemTest LAST UPDATE : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

I called for more help. MemTest LAST UPDATE : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. ------------------- Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

can you try if this change can workaround the stability problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

can you try if this change can workaround the stability problem?: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''.