Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why wont Flash won't work on Firefox but works on Safari?

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

WAgal
WAgal
more options

When I try to watch Netflix through my Firefox browser, the video art doesn't show. If I open Netflix using Safari, the art shows. Also, I'm unable to stream most shows on PBS through Firefox but have no problem with Safari. I have downloaded the most recent Adobe Flash and this is still occurring.

When I try to watch Netflix through my Firefox browser, the video art doesn't show. If I open Netflix using Safari, the art shows. Also, I'm unable to stream most shows on PBS through Firefox but have no problem with Safari. I have downloaded the most recent Adobe Flash and this is still occurring.

All Replies (2)

Shadow110
Shadow110
more options

OK, not a Netflix user so not sure if they us both Flash and Html5 and then browser chooses. So...Can I get you please to uninstall Flash using the Adobe Uninstaller 

https://helpx.adobe.com/ca/flash-player/kb/uninstall-flash-player-mac-os.html

Try Netflix again and see if it demands Flash or if anything changes.

You can get the new version of Flash released this date from here : https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"