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Sync doesn't work

Kuphostiwe

Hello,

Firefox sync stops working for 3 days on my 3 computers and my android phone.

I tried everything I found on the support website but nothing seems to work. I tried to change my password, disconnect then reconnect sync, reset firefox...

Here is the latest sync log : http://pastebin.com/ivrcwPS2

I tried to connect on the address in the log but the server seems not responding https://sync-241-us-west-2.sync.services.mozilla.com/1.5/27339912/

Can anyone help me ?

Hello, Firefox sync stops working for 3 days on my 3 computers and my android phone. I tried everything I found on the support website but nothing seems to work. I tried to change my password, disconnect then reconnect sync, reset firefox... Here is the latest sync log : http://pastebin.com/ivrcwPS2 I tried to connect on the address in the log but the server seems not responding https://sync-241-us-west-2.sync.services.mozilla.com/1.5/27339912/ Can anyone help me ?

Isisombululo esikhethiwe

Hello,

I finally created a new account, it works with it. So I'll use this new account and delete the old one.

FYI : I think that my problem was with the server, because my new account is connected on https://sync-331-us-west-2.sync.services.mozilla.com/ and works perfectly.

Thanks for your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 21.0 r0
  • 5.1.20513.0
  • VLC media player Web Plugin
  • VMware Remote Console Plug-in

Isisebenziso

  • Firefox 45.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/45.0.2/WINNT/fr/

Izandiso

  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 760
  • adapterDescription2:
  • adapterDeviceID: 0x1187
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 426519da
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 7-13-2015
  • driverDate2:
  • driverVersion: 10.18.13.5354
  • driverVersion2:
  • failures: [u'[GFX1-]: DXVA2D3D9 just crashed; hardware video will be disabled.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • indices: [0, 6, 7, 8, 4, 5]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • supportsHardwareH264: No; DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
cor-el
  • Top 10 Contributor
  • Moderator
17586 izisombululo 159088 izimpendulo
Kuphostiwe

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the current Firefox profile folder:

Note that changing the Sync password will wipe all data stored on the Sync server.

Can you log in to the Sync account via this page?

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox Note that changing the Sync password will wipe all data stored on the Sync server. Can you log in to the Sync account via this page? *https://accounts.firefox.com/settings

Umnikazi wombuzo

Thank you for your answer.

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

I tried everything you have written, but nothing has solved my problem.

Can you log in to the Sync account via this page?

Yes, I can log in on the account page.

Thank you for your answer. <blockquote> Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. </blockquote> I tried everything you have written, but nothing has solved my problem. <blockquote> Can you log in to the Sync account via this page? *https://accounts.firefox.com/settings </blockquote> Yes, I can log in on the account page.
cor-el
  • Top 10 Contributor
  • Moderator
17586 izisombululo 159088 izimpendulo
Kuphostiwe

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Umnikazi wombuzo

It doesn't work with a new profile, here is the latest log : http://pastebin.com/jWhyt1hB

It looks like Firefox tries to connect to

but it's not reponding while both

are responding.

It doesn't work with a new profile, here is the latest log : http://pastebin.com/jWhyt1hB It looks like Firefox tries to connect to * https://sync-241-us-west-2.sync.services.mozilla.com/ but it's not reponding while both * https://sync-240-us-west-2.sync.services.mozilla.com/ * https://sync-242-us-west-2.sync.services.mozilla.com/ are responding.

Isisombululo Esikhethiwe

Hello,

I finally created a new account, it works with it. So I'll use this new account and delete the old one.

FYI : I think that my problem was with the server, because my new account is connected on https://sync-331-us-west-2.sync.services.mozilla.com/ and works perfectly.

Thanks for your help.

Hello, I finally created a new account, it works with it. So I'll use this new account and delete the old one. FYI : I think that my problem was with the server, because my new account is connected on https://sync-331-us-west-2.sync.services.mozilla.com/ and works perfectly. Thanks for your help.

Okulungisiwe ngu pook404