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Firefox 40.0.2 crashes or freezes dozens of times a day

Kuphostiwe

Firefox 40.0.2 crashes or freezes dozens of times a day. There are too many crashes to list, and they aren't picked up by Mozilla's servers anymore.

I am using Windows XP, though sometimes Firefox crashes on Windows 7 as well.

My extensions and plugins are:

  • McAfee Virtual Technician
  • DivX VOD Helper
  • OpenH264 Video Codec
  • Adobe Acrobat
  • Java Deployment Toolkit
  • FEBE

I also used SuperAntiSpyware, a virus scan tool that my mom recommended, and it also removed critical data from the Crash Reporter. A year ago, I also deleted critical add-ons that made Firefox stable; I was not fully awake at the time so I cannot remember what the add-ons/plugins were.

Firefox 40.0.2 crashes or freezes dozens of times a day. There are too many crashes to list, and they aren't picked up by Mozilla's servers anymore. I am using Windows XP, though sometimes Firefox crashes on Windows 7 as well. My extensions and plugins are: *McAfee Virtual Technician *DivX VOD Helper *OpenH264 Video Codec *Adobe Acrobat *Java Deployment Toolkit *FEBE I also used SuperAntiSpyware, a virus scan tool that my mom recommended, and it also removed critical data from the Crash Reporter. A year ago, I also deleted critical add-ons that made Firefox stable; I was not fully awake at the time so I cannot remember what the add-ons/plugins were.

Okulungisiwe ngu AngieYaz

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • DivX VOD Helper Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • MetaStream 3 Plugin r4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0

Eminye Imininingwane

guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi AngieYaz , Thank you for your question, I understand that there are some issues with Firefox crashing after removing some plugins, and critical parts of the crash reporter. The Crash reporter essentially just submits the last couple of computations the browser made right before it crashes. It has system information like what OS version etc. For more information about what is shared you can check out any crash report on this url: https://crash-stats.mozilla.com/home/.../Firefox

I mention this because when troubleshooting crashes this information gives a better clue as to what might be causing the crashes or if there is a bug already associated with the crash signature to check the status of where that bug is along to being fixed. If it does not send the reports I might recommend a clean reinstall so that it can report the crashes.

If that is not preferable I can recommend the general troubleshooting such as:

Hi AngieYaz , Thank you for your question, I understand that there are some issues with Firefox crashing after removing some plugins, and critical parts of the crash reporter. The Crash reporter essentially just submits the last couple of computations the browser made right before it crashes. It has system information like what OS version etc. For more information about what is shared you can check out any crash report on this url: [https://crash-stats.mozilla.com/home/products/Firefox] I mention this because when troubleshooting crashes this information gives a better clue as to what might be causing the crashes or if there is a bug already associated with the crash signature to check the status of where that bug is along to being fixed. If it does not send the reports I might recommend a clean reinstall so that it can report the crashes. If that is not preferable I can recommend the general troubleshooting such as: *[[Troubleshoot Firefox issues using Safe Mode]] *[[Upgrade your graphics drivers to use hardware acceleration and WebGL]] *[[Avoid crashes - Tips and tricks]]

Umnikazi wombuzo

Is there a way to restore the data lost from the Crash Reporter, plus retrieve all my lost plugins and extensions?

Here are my top crashes.

bp-a4502e52-4439-44d4-a412-f340cf245bb2 9/4/2015 11:50 PM bp-26f32166-06da-4d64-a21d-a898a2a7190f 9/4/2015 9:12 PM bp-7fe9f4a4-7026-4bd7-b2d7-abe32ff77bc9 9/3/2015 5:11 PM bp-60318ef7-25e8-4561-ad25-b2dd656e05d2 9/3/2015 12:32 PM bp-7523c097-5059-4a15-acf2-35e2705ee242 9/3/2015 11:21 AM

Is there a way to restore the data lost from the Crash Reporter, plus retrieve all my lost plugins and extensions? Here are my top crashes. bp-a4502e52-4439-44d4-a412-f340cf245bb2 9/4/2015 11:50 PM bp-26f32166-06da-4d64-a21d-a898a2a7190f 9/4/2015 9:12 PM bp-7fe9f4a4-7026-4bd7-b2d7-abe32ff77bc9 9/3/2015 5:11 PM bp-60318ef7-25e8-4561-ad25-b2dd656e05d2 9/3/2015 12:32 PM bp-7523c097-5059-4a15-acf2-35e2705ee242 9/3/2015 11:21 AM

Okulungisiwe ngu AngieYaz

FredMcD
  • Top 10 Contributor
4306 izisombululo 60469 izimpendulo
Kuphostiwe

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Umnikazi wombuzo

bp-b3a1af23-5e1e-4a3f-8e8c-9ba48545f729 9/6/2015 8:22 PM bp-beab6d9e-4b51-4972-b394-8ad000e9171d 9/6/2015 6:17 PM bp-14942fc2-57e9-4086-97ea-a5efc639cd15 9/6/2015 2:25 AM bp-cfc7ec9d-bb66-4816-92b1-52fc9835e82d 9/6/2015 12:23 AM bp-382581a7-2bb8-4d7c-8b1d-e49ee6902119 9/5/2015 9:02 PM bp-dd2ddd7c-1b2a-4760-889f-374af6af1527 9/5/2015 5:33 PM bp-f91028ac-fe6b-4913-b597-bf9d42150905 9/5/2015 1:49 PM bp-a4502e52-4439-44d4-a412-f340cf245bb2 9/4/2015 11:50 PM bp-26f32166-06da-4d64-a21d-a898a2a7190f 9/4/2015 9:12 PM bp-7fe9f4a4-7026-4bd7-b2d7-abe32ff77bc9 9/3/2015 5:11 PM bp-60318ef7-25e8-4561-ad25-b2dd656e05d2 9/3/2015 12:32 PM bp-7523c097-5059-4a15-acf2-35e2705ee242 9/3/2015 11:21 AM bp-f9b51ccb-4cb1-41ce-bad7-487f47a59d6e 9/2/2015 6:12 PM bp-a233f1a7-6e5f-4ae9-97aa-9f90a0ff4c05 9/2/2015 10:33 AM bp-393e198d-3a7d-4657-ab8f-1f00af5a56b1 9/1/2015 6:34 PM bp-8b9f9c8a-70a9-4f18-b36e-831540b1afc8 9/1/2015 4:54 PM bp-d77a4ce9-da4c-4883-ae2d-b41b088ef62b 9/1/2015 3:05 PM bp-8bbbefc9-b7c0-4bf1-942f-d55979dc802b 9/1/2015 2:27 PM bp-9eaf0de6-b29d-470d-9ecb-035e1a9276c4 9/1/2015 1:15 AM bp-f7a12cda-4bdb-48a3-911a-b875c5bbdae7 8/31/2015 11:24 PM bp-66e27641-3bc8-437d-86ea-3093f44c7851 8/31/2015 7:38 PM bp-0fdd202e-8475-42ca-a73f-58886bbb6bfa 8/30/2015 12:09 PM bp-e90c694b-da90-4dd5-b994-5ddd5e7197ad 8/30/2015 2:15 AM bp-3c02551b-2f6b-4041-aa77-74a48b263949 8/30/2015 1:37 AM bp-c79c16b1-7253-4bc3-ba2d-c0ff4ce9f38b 8/29/2015 2:06 AM bp-f675dcfb-19f7-4d94-a4cc-faef310415fe 8/27/2015 10:12 PM

bp-b3a1af23-5e1e-4a3f-8e8c-9ba48545f729 9/6/2015 8:22 PM bp-beab6d9e-4b51-4972-b394-8ad000e9171d 9/6/2015 6:17 PM bp-14942fc2-57e9-4086-97ea-a5efc639cd15 9/6/2015 2:25 AM bp-cfc7ec9d-bb66-4816-92b1-52fc9835e82d 9/6/2015 12:23 AM bp-382581a7-2bb8-4d7c-8b1d-e49ee6902119 9/5/2015 9:02 PM bp-dd2ddd7c-1b2a-4760-889f-374af6af1527 9/5/2015 5:33 PM bp-f91028ac-fe6b-4913-b597-bf9d42150905 9/5/2015 1:49 PM bp-a4502e52-4439-44d4-a412-f340cf245bb2 9/4/2015 11:50 PM bp-26f32166-06da-4d64-a21d-a898a2a7190f 9/4/2015 9:12 PM bp-7fe9f4a4-7026-4bd7-b2d7-abe32ff77bc9 9/3/2015 5:11 PM bp-60318ef7-25e8-4561-ad25-b2dd656e05d2 9/3/2015 12:32 PM bp-7523c097-5059-4a15-acf2-35e2705ee242 9/3/2015 11:21 AM bp-f9b51ccb-4cb1-41ce-bad7-487f47a59d6e 9/2/2015 6:12 PM bp-a233f1a7-6e5f-4ae9-97aa-9f90a0ff4c05 9/2/2015 10:33 AM bp-393e198d-3a7d-4657-ab8f-1f00af5a56b1 9/1/2015 6:34 PM bp-8b9f9c8a-70a9-4f18-b36e-831540b1afc8 9/1/2015 4:54 PM bp-d77a4ce9-da4c-4883-ae2d-b41b088ef62b 9/1/2015 3:05 PM bp-8bbbefc9-b7c0-4bf1-942f-d55979dc802b 9/1/2015 2:27 PM bp-9eaf0de6-b29d-470d-9ecb-035e1a9276c4 9/1/2015 1:15 AM bp-f7a12cda-4bdb-48a3-911a-b875c5bbdae7 8/31/2015 11:24 PM bp-66e27641-3bc8-437d-86ea-3093f44c7851 8/31/2015 7:38 PM bp-0fdd202e-8475-42ca-a73f-58886bbb6bfa 8/30/2015 12:09 PM bp-e90c694b-da90-4dd5-b994-5ddd5e7197ad 8/30/2015 2:15 AM bp-3c02551b-2f6b-4041-aa77-74a48b263949 8/30/2015 1:37 AM bp-c79c16b1-7253-4bc3-ba2d-c0ff4ce9f38b 8/29/2015 2:06 AM bp-f675dcfb-19f7-4d94-a4cc-faef310415fe 8/27/2015 10:12 PM

Okulungisiwe ngu cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17680 izisombululo 159921 izimpendulo
Kuphostiwe

Only one crash report works for me:

  • bp-f91028ac-fe6b-4913-b597-bf9d42150905
  • Firefox 40.0.3 Crash Report [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ]

You didn't add the "bp-" prefix yourself?


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Only one crash report works for me: *bp-f91028ac-fe6b-4913-b597-bf9d42150905 *Firefox 40.0.3 Crash Report [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ] You didn't add the "bp-" prefix yourself? ---- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

Umnikazi wombuzo

I did add them in.

I did add them in.
cor-el
  • Top 10 Contributor
  • Moderator
17680 izisombululo 159921 izimpendulo
Kuphostiwe

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Unfortunately the Crash reporter is only a report. The Extensions and Plugins, if they are missing from your profile will need to be reinstalled.

Unfortunately the Crash reporter is only a report. The Extensions and Plugins, if they are missing from your profile will need to be reinstalled.

Umnikazi wombuzo

I wasn't awake when all this happened. :( Before then, Firefox was very stable.

I basically have the same problem ELizard had.

https://support.mozilla.org/en-US/questions/1028890

I wasn't awake when all this happened. :( Before then, Firefox was very stable. I basically have the same problem ELizard had. https://support.mozilla.org/en-US/questions/1028890

Okulungisiwe ngu AngieYaz

jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

AngieYaz said

I basically have the same problem ELizard had.
https://support.mozilla.org/en-US/questions/1028890

You deleted an extension and you want to get it back? What extension was it? How did it get deleted?

''AngieYaz [[#answer-781763|said]]'' <blockquote> I basically have the same problem ELizard had.<br>https://support.mozilla.org/en-US/questions/1028890</blockquote> You deleted an extension and you want to get it back? What extension was it? How did it get deleted?

Umnikazi wombuzo

They were several important stability extensions; I believe -- and this is just from what I remember, some of them had "codec" in their names.

Additionally, three of my crashes on September 5 occurred a few hours apart from each other.

bp-382581a7-2bb8-4d7c-8b1d-e49ee6902119 9/5/2015 9:02 PM bp-dd2ddd7c-1b2a-4760-889f-374af6af1527 9/5/2015 5:33 PM bp-f91028ac-fe6b-4913-b597-bf9d42150905 9/5/2015 1:49 PM

They were several important stability extensions; I believe -- and this is just from what I remember, some of them had "codec" in their names. Additionally, three of my crashes on September 5 occurred a few hours apart from each other. bp-382581a7-2bb8-4d7c-8b1d-e49ee6902119 9/5/2015 9:02 PM bp-dd2ddd7c-1b2a-4760-889f-374af6af1527 9/5/2015 5:33 PM bp-f91028ac-fe6b-4913-b597-bf9d42150905 9/5/2015 1:49 PM

Okulungisiwe ngu AngieYaz

jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

The first two IDs are invalid for some reason. The third is related to a plugin, but I can't tell which plugin triggered the crash.

Are the crashes you were having two weeks ago continuing?

I'm not sure any plugins or extensions are necessary for stability. A missing add-on may cause something in a page not to work, or a Firefox feature not to work, but it shouldn't cause a crash.

The first two IDs are invalid for some reason. The third is related to a plugin, but I can't tell which plugin triggered the crash. Are the crashes you were having two weeks ago continuing? I'm not sure any plugins or extensions are necessary for stability. A missing add-on may cause something in a page not to work, or a Firefox feature not to work, but it shouldn't cause a crash.

Umnikazi wombuzo

Yes, the crashes are continuing.

I first got Firefox in 2010. It didn't crash back then, so what's happening here?

Yes, the crashes are continuing. I first got Firefox in 2010. It didn't crash back then, so what's happening here?
jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

Could you post a handful of the newest crash report IDs?

Could you post a handful of the newest crash report IDs?
FredMcD
  • Top 10 Contributor
4306 izisombululo 60469 izimpendulo
Kuphostiwe

bp-382581a7-2bb8-4d7c-8b1d-e49ee6902119 is invalid. Please check it.

bp-dd2ddd7c-1b2a-4760-889f-374af6af1527 is also invalid.



+++++++++++++++++++++++++++++++++ Total Virtual Memory 2147352576

Available Virtual Memory 863002624

System Memory Use Percentage 79

Available Page File 845180928

Available Physical Memory 751308800 +++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs

593301 RESOLVED DUPLICATE Crash [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ] 559950 RESOLVED DUPLICATE [OOPP] crash in [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ] 550034b RESOLVED DUPLICATE Crash in [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ]

bp-382581a7-2bb8-4d7c-8b1d-e49ee6902119 is invalid. Please check it. bp-dd2ddd7c-1b2a-4760-889f-374af6af1527 is also invalid. +++++++++++++++++++++++++++++++++ Total Virtual Memory 2147352576 Available Virtual Memory 863002624 System Memory Use Percentage 79 Available Page File 845180928 Available Physical Memory 751308800 +++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs 593301 RESOLVED DUPLICATE Crash [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ] 559950 RESOLVED DUPLICATE [OOPP] crash in [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ] 550034b RESOLVED DUPLICATE Crash in [@ nsPluginInstanceOwner::Paint(tagRECT const&, HDC__*) ]

Umnikazi wombuzo

bp-70393ae2-5b04-44be-9375-6c0957bc5688 9/23/2015 1:55 AM bp-2be0f8ce-0446-444e-9b04-fa72784208f6 9/22/2015 11:42 PM bp-4ec6fdf8-345f-455e-8a94-35d810b5b196 9/22/2015 9:08 PM bp-68fed393-542d-43be-8e81-386ce5cfca75 9/22/2015 3:56 PM bp-d2b038aa-dbff-4053-8efa-0b7c1b3c5477 9/21/2015 12:30 AM bp-80ecf425-bcef-4d1a-a8c0-5d7ef1d07982 9/20/2015 10:55 PM bp-36e6e85a-effe-4d65-92a6-e843c1b0f18b 9/20/2015 8:54 PM bp-38c94bae-9b74-44a6-88a3-fa7b327a91c0 9/20/2015 3:43 PM

bp-70393ae2-5b04-44be-9375-6c0957bc5688 9/23/2015 1:55 AM bp-2be0f8ce-0446-444e-9b04-fa72784208f6 9/22/2015 11:42 PM bp-4ec6fdf8-345f-455e-8a94-35d810b5b196 9/22/2015 9:08 PM bp-68fed393-542d-43be-8e81-386ce5cfca75 9/22/2015 3:56 PM bp-d2b038aa-dbff-4053-8efa-0b7c1b3c5477 9/21/2015 12:30 AM bp-80ecf425-bcef-4d1a-a8c0-5d7ef1d07982 9/20/2015 10:55 PM bp-36e6e85a-effe-4d65-92a6-e843c1b0f18b 9/20/2015 8:54 PM bp-38c94bae-9b74-44a6-88a3-fa7b327a91c0 9/20/2015 3:43 PM
jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

Hi Angie, unfortunately none of those links works for me. When you click the links on the about:crashes page, do you get a detailed crash report? If so, please paste the URL from the address bar of the page since the codes do not seem to be "linkifying" correctly with a straight paste here.

Hi Angie, unfortunately none of those links works for me. When you click the links on the about:crashes page, do you get a detailed crash report? If so, please paste the URL from the address bar of the page since the codes do not seem to be "linkifying" correctly with a straight paste here.
FredMcD
  • Top 10 Contributor
4306 izisombululo 60469 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Do Not add the bp yourself. Click the reports without bp to submit them.

Then post the information here.

Do Not add the '''bp''' yourself. Click the reports without '''bp''' to submit them. Then post the information here.