Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes without opening since I installed the latest Norton antivirus in windows XP

  • 1 baphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu FredMcD

more options

I have three computers running XP and the latest version of Norton anti=viral.. Two are running fine. On the third, firefox crashes every time I try to use it since I downloaded the latest Norton Security Street. Norton will not remain open either. If I open in safe mode with networking, I can access internet with firefox.

I have three computers running XP and the latest version of Norton anti=viral.. Two are running fine. On the third, firefox crashes every time I try to use it since I downloaded the latest Norton Security Street. Norton will not remain open either. If I open in safe mode with networking, I can access internet with firefox.

Isisombululo esikhethiwe

Start Firefox in Safe Mode {web link} While you are in safe mode disable the Norton add-ons. Then restart.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (1)

more options

Isisombululo Esikhethiwe

Start Firefox in Safe Mode {web link} While you are in safe mode disable the Norton add-ons. Then restart.