Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

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problem with aa.com site, but only when using firefox

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A few weeks I started having trouble accessing the aa.com website. I would get this message:

Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.8b0ec617.1769870573.b9fa42c

https://errors.edgesuite.net/18.8b0ec617.1769870573.b9fa42c

I can access without issue on Edge and Chrome, but they aren't my preferred browsers. And if I use google to directly go to a specific page within the site, such a the technical support page, I can access that, and log in from there.

I tried all of the typical trouble shooting steps, like clearing cache and cookies. None of that helped.

Then today I decided to pull out my laptop and see if I could access aa.com from there. I could, with no issues.

So, this is somehow related to Firefox, but deeper than just the browser itself. But I'm at a loss as what to check next to correct this isue.

Not sure if it's related, but the automated guesses this page makes about my browser and operating system stated that I'm on Windows 10. This computer uses Windows 11, and it came installed with Windows 11.

A few weeks I started having trouble accessing the aa.com website. I would get this message: Access Denied You don't have permission to access "http://www.aa.com/" on this server. Reference #18.8b0ec617.1769870573.b9fa42c https://errors.edgesuite.net/18.8b0ec617.1769870573.b9fa42c I can access without issue on Edge and Chrome, but they aren't my preferred browsers. And if I use google to directly go to a specific page within the site, such a the technical support page, I can access that, and log in from there. I tried all of the typical trouble shooting steps, like clearing cache and cookies. None of that helped. Then today I decided to pull out my laptop and see if I could access aa.com from there. I could, with no issues. So, this is somehow related to Firefox, but deeper than just the browser itself. But I'm at a loss as what to check next to correct this isue. Not sure if it's related, but the automated guesses this page makes about my browser and operating system stated that I'm on Windows 10. This computer uses Windows 11, and it came installed with Windows 11.

被選擇的解決方法

Are you running security software besides MS Defender? Windows home or pro? If you're running windows pro, you can also test in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

You can also boot windows in to safe mode with networking to test.

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選擇的解決方法

Are you running security software besides MS Defender? Windows home or pro? If you're running windows pro, you can also test in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

You can also boot windows in to safe mode with networking to test.

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