Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Apparently my profile was synched with another account?

  • 5 回覆
  • 1 有這個問題
  • 92 次檢視
  • 最近回覆由 hf_alexander

更多選項

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.
附加的畫面擷圖

由 hf_alexander 於 修改

被選擇的解決方法

It turned out, for the sync the e-mail is case sensitive. If one is not sure which way it's saved in the account (though I have no idea if it ever get's saved with uppercase letters), one can login on the website and take a look into the profile and try it the way it's saved there, since there is no case sensitivity on the website.

Edit: the e-mail for the sync is not expected to be case sensitive and the support team is looking into that.

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

更多選項

Edit: So annoyed right now, that I am to stupid to use this help section the way it is intended....

由 hf_alexander 於 修改

更多選項

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

更多選項

Paul said

Hi, Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one). Please submit a new ticket from this page so our support agent can assist you further.

Thank you!

更多選項

No problem, happy to help.

更多選項

選擇的解決方法

It turned out, for the sync the e-mail is case sensitive. If one is not sure which way it's saved in the account (though I have no idea if it ever get's saved with uppercase letters), one can login on the website and take a look into the profile and try it the way it's saved there, since there is no case sensitivity on the website.

Edit: the e-mail for the sync is not expected to be case sensitive and the support team is looking into that.

由 hf_alexander 於 修改

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題