搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

I have a new device and have lost total access to my old Firefox accounts

  • 6 回覆
  • 1 有這個問題
  • 19 次檢視
  • 最近回覆由 Seburo

more options

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and [email2]@yahoo.com and they critically and

Urgently needed and required to be deleted from your side as I haven't got access to them anymore

removed personal information. fixed formatting. -Andrew

由 Andrew 於 修改

所有回覆 (6)

more options

Hi

If you wish to delete your Firefox Account, this guide will help - https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

You will need to have access to your account to be able to do this as we need to be able to verify it is the account holder wishing to delete the account.

有幫助嗎?

more options

IT.S ISEN.T A DUPLICATE I.M REQUESTING FIREFOX ACCOUNT TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] FROM THIER SIDE AS I NO LONGER HAVE ACCESS TO IT

由 Seburo 於 修改

有幫助嗎?

more options

I have removed your email address from your question for your privacy and security.

You will need to have access to your account to be able to do this as we need to be able to verify it is the account holder wishing to delete the account.

有幫助嗎?

more options

Seburo you are busy making me angry I would appreciate if you could hand my message over to someone else

有幫助嗎?

more options

My login details for my Firefox accout that has the authentication active which I have lost access to [email address] 2110994@DoN@$28 and I have also lost access to the backup codes

由 Seburo 於 修改

有幫助嗎?

more options

Hi

I have removed your email address from your question for your privacy and security as this is an open forum.

I have spoken to the Firefox Accounts team (Mozilla staff) about the problem you are having and we are unable to close your Firefox Account if you do not have access to the email account. This is because we need to be able to verify the identity of the account holder.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題