I'm having issues viewing Netflix, but only with Firefox. IE works fine.
I can view my Netflix homepage just fine but when I click on a movie to watch, no movie just grey screen. I'm not even getting an error message. Both Firefox and Silverlight are up to date on my laptop, and I can watch movies if I switch to IE (ugh), so I'm thinking its just a Firefox issue?
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Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
I had the same problem. There's an easy solution - click anywhere on the gray part of the screen. A window will open asking if you want to activate Silverlight. Click on "Allow and Remember." Netflix will now work.