Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox 7.0.1 crashing after install, crashes whenever program is started.

  • 1 phendula
  • 23 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu John99

pxscion
pxscion
more options

So, after I close Firefox and reopen it, it updates with the new version (7.0.1) and then upon finishing the install, I get this message:

Problem signature: 

 Problem Event Name:	BEX
 Application Name:	firefox.exe
 Application Version:	7.0.1.4288
 Application Timestamp:	4e83b93a
 Fault Module Name:	certstem.dll_unloaded
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	4d89d89f
 Exception Offset:	1000862b
 Exception Code:	c0000005
 Exception Data:	00000008
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I have no idea what the heck is wrong, and I've been looking everywhere for the answer. I'm using an older version (6.0.2) to post this. I've done clean wipes of Firefox and tried to reinstall, and that doesn't work. Help plox?

So, after I close Firefox and reopen it, it updates with the new version (7.0.1) and then upon finishing the install, I get this message: Problem signature: Problem Event Name: BEX Application Name: firefox.exe Application Version: 7.0.1.4288 Application Timestamp: 4e83b93a Fault Module Name: certstem.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4d89d89f Exception Offset: 1000862b Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 I have no idea what the heck is wrong, and I've been looking everywhere for the answer. I'm using an older version (6.0.2) to post this. I've done clean wipes of Firefox and tried to reinstall, and that doesn't work. Help plox?

All Replies (1)

John99
John99
more options

No solution, and others may give you a better answer, but it appears to be a Windows OS error, have you tried the Microsoft forums e.g. http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/problem-event-name-bex-error-message/cf5baf73-0877-4070-abfb-a2c3a17a9e10 and tried asking a question over there.

Post back with how you get on.