Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I downloaded firefox upgrade. unable to drag to application folder..screen indicates "1 of 2 selected 0 kb avail..... says "1 of 2 selected, 0 kb avail

  • 1 phendula
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu cor-el

more options

firefox upgrade downloaded..unable to drag into application folder.. it says unable because one is in use....also says...1 of 2 selected zero kb avail

firefox upgrade downloaded..unable to drag into application folder.. it says unable because one is in use....also says...1 of 2 selected zero kb avail

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.