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Le thread ibivaliwe yaze kwaye ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I have used Thunderbird for years now. All of a sudden it stopped working. It wont retrieve my emails from gmail. I do know how to set it up. Need help please

  • 2 iimpendulo
  • 1 inayo le ngxaki
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  • Impendulo yokugqibela ngu Wayne Mery

Rick Fry
Rick Fry
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Application Basics Name Thunderbird Version 45.8.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.8.0 Profile Folder (Local drive) Application Build ID 20170305125302 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account14 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account15 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true Crash Reports Report ID Submitted bp-533d3169-a210-40a2-9cbf-5b1ad2121219 12/19/2012

All Crash Reports Extensions Name Version Enabled ID Lightning 4.7.8 true {e2fda1a4-762b-4020-b5ad-a41df1933103} PrintingTools 1.2.5 true {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.display.background_color #CC9933 dom.apps.reset-permissions true extensions.lastAppVersion 45.8.0 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.crash-guard.glcontext.appVersion 45.8.0 gfx.crash-guard.glcontext.deviceID 0x0640 gfx.crash-guard.glcontext.driverVersion 21.21.13.4201 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 1 mail.openMessageBehavior.version 1 mail.winsearch.enable true mail.winsearch.firstRunDone true mail.winsearch.global_reindex_time 1491841984 mailnews.database.global.datastore.id b844fde0-6a4f-40af-89c1-63d8cf8669a network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1491927976 places.history.expiration.transient_current_max_pages 103741 places.history.expiration.transient_optimal_database_size 165985320 plugin.importedState true print.always_print_silent false print.printer_HP_Deskjet_5150_series.print_bgcolor false print.printer_HP_Deskjet_5150_series.print_bgimages false print.printer_HP_Deskjet_5150_series.print_command print.printer_HP_Deskjet_5150_series.print_downloadfonts false print.printer_HP_Deskjet_5150_series.print_edge_bottom 0 print.printer_HP_Deskjet_5150_series.print_edge_left 0 print.printer_HP_Deskjet_5150_series.print_edge_right 0 print.printer_HP_Deskjet_5150_series.print_edge_top 0 print.printer_HP_Deskjet_5150_series.print_evenpages true print.printer_HP_Deskjet_5150_series.print_footercenter print.printer_HP_Deskjet_5150_series.print_footerleft &PT print.printer_HP_Deskjet_5150_series.print_footerright &D print.printer_HP_Deskjet_5150_series.print_headercenter print.printer_HP_Deskjet_5150_series.print_headerleft &T print.printer_HP_Deskjet_5150_series.print_headerright &U print.printer_HP_Deskjet_5150_series.print_in_color true print.printer_HP_Deskjet_5150_series.print_margin_bottom 0.5 print.printer_HP_Deskjet_5150_series.print_margin_left 0.5 print.printer_HP_Deskjet_5150_series.print_margin_right 0.5 print.printer_HP_Deskjet_5150_series.print_margin_top 0.5 print.printer_HP_Deskjet_5150_series.print_oddpages true print.printer_HP_Deskjet_5150_series.print_orientation 0 print.printer_HP_Deskjet_5150_series.print_pagedelay 500 print.printer_HP_Deskjet_5150_series.print_paper_data 1 print.printer_HP_Deskjet_5150_series.print_paper_height 11.00 print.printer_HP_Deskjet_5150_series.print_paper_size_type 0 print.printer_HP_Deskjet_5150_series.print_paper_size_unit 0 print.printer_HP_Deskjet_5150_series.print_paper_width 8.50 print.printer_HP_Deskjet_5150_series.print_reversed false print.printer_HP_Deskjet_5150_series.print_scaling 1.00 print.printer_HP_Deskjet_5150_series.print_shrink_to_fit true print.printer_HP_Deskjet_5150_series.print_to_file false print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_bottom 0 print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_left 0 print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_right 0 print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_top 0 security.disable_button.openCertManager false security.disable_button.openDeviceManager false Graphics Adapter Description NVIDIA GeForce 9500 GT Vendor ID 0x10de Device ID 0x0640 Adapter RAM 1024 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 21.21.13.4201 Driver Date 11-14-2016 Direct2D Enabled false DirectWrite Enabled false (10.0.14393.953) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 9500 GT Direct3D11 vs_4_0 ps_4_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows 0 AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

Application Basics Name Thunderbird Version 45.8.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.8.0 Profile Folder (Local drive) Application Build ID 20170305125302 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account14 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account15 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true Crash Reports Report ID Submitted bp-533d3169-a210-40a2-9cbf-5b1ad2121219 12/19/2012 All Crash Reports Extensions Name Version Enabled ID Lightning 4.7.8 true {e2fda1a4-762b-4020-b5ad-a41df1933103} PrintingTools 1.2.5 true {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.display.background_color #CC9933 dom.apps.reset-permissions true extensions.lastAppVersion 45.8.0 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.crash-guard.glcontext.appVersion 45.8.0 gfx.crash-guard.glcontext.deviceID 0x0640 gfx.crash-guard.glcontext.driverVersion 21.21.13.4201 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 1 mail.openMessageBehavior.version 1 mail.winsearch.enable true mail.winsearch.firstRunDone true mail.winsearch.global_reindex_time 1491841984 mailnews.database.global.datastore.id b844fde0-6a4f-40af-89c1-63d8cf8669a network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1491927976 places.history.expiration.transient_current_max_pages 103741 places.history.expiration.transient_optimal_database_size 165985320 plugin.importedState true print.always_print_silent false print.printer_HP_Deskjet_5150_series.print_bgcolor false print.printer_HP_Deskjet_5150_series.print_bgimages false print.printer_HP_Deskjet_5150_series.print_command print.printer_HP_Deskjet_5150_series.print_downloadfonts false print.printer_HP_Deskjet_5150_series.print_edge_bottom 0 print.printer_HP_Deskjet_5150_series.print_edge_left 0 print.printer_HP_Deskjet_5150_series.print_edge_right 0 print.printer_HP_Deskjet_5150_series.print_edge_top 0 print.printer_HP_Deskjet_5150_series.print_evenpages true print.printer_HP_Deskjet_5150_series.print_footercenter print.printer_HP_Deskjet_5150_series.print_footerleft &PT print.printer_HP_Deskjet_5150_series.print_footerright &D print.printer_HP_Deskjet_5150_series.print_headercenter print.printer_HP_Deskjet_5150_series.print_headerleft &T print.printer_HP_Deskjet_5150_series.print_headerright &U print.printer_HP_Deskjet_5150_series.print_in_color true print.printer_HP_Deskjet_5150_series.print_margin_bottom 0.5 print.printer_HP_Deskjet_5150_series.print_margin_left 0.5 print.printer_HP_Deskjet_5150_series.print_margin_right 0.5 print.printer_HP_Deskjet_5150_series.print_margin_top 0.5 print.printer_HP_Deskjet_5150_series.print_oddpages true print.printer_HP_Deskjet_5150_series.print_orientation 0 print.printer_HP_Deskjet_5150_series.print_pagedelay 500 print.printer_HP_Deskjet_5150_series.print_paper_data 1 print.printer_HP_Deskjet_5150_series.print_paper_height 11.00 print.printer_HP_Deskjet_5150_series.print_paper_size_type 0 print.printer_HP_Deskjet_5150_series.print_paper_size_unit 0 print.printer_HP_Deskjet_5150_series.print_paper_width 8.50 print.printer_HP_Deskjet_5150_series.print_reversed false print.printer_HP_Deskjet_5150_series.print_scaling 1.00 print.printer_HP_Deskjet_5150_series.print_shrink_to_fit true print.printer_HP_Deskjet_5150_series.print_to_file false print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_bottom 0 print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_left 0 print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_right 0 print.printer_HP_Deskjet_5150_series.print_unwriteable_margin_top 0 security.disable_button.openCertManager false security.disable_button.openDeviceManager false Graphics Adapter Description NVIDIA GeForce 9500 GT Vendor ID 0x10de Device ID 0x0640 Adapter RAM 1024 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version 21.21.13.4201 Driver Date 11-14-2016 Direct2D Enabled false DirectWrite Enabled false (10.0.14393.953) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 9500 GT Direct3D11 vs_4_0 ps_4_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows 0 AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Your settings look correct, so maybe this is gmail not liking an IP address change or wanting you to login to verify. Suggest you try this:

Exit thunderbird and other opened programs. Switch off computer. Switch off electric supply to hub/router. Wait for a while. switch on hub/router. Boot up computer Use a browser to login to your gmail webmail account. Start Thunderbird.

Did this work?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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(probably the oauth issue) Reporter, if you still see a problem when using version 52.1.0 or newer, please post a new topic