We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Running security scan ..." Never Completes????

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu RFB745

more options

Trying to download Firefox to Windows 7 laptop. The security scan never completes so it does not proceed further???

Trying to download Firefox to Windows 7 laptop. The security scan never completes so it does not proceed further???

Isisombulu esikhethiweyo

Try this:

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Funda le mpendulo kwimeko leyo 👍 2

All Replies (2)

more options

Isisombululo esiKhethiweyo

Try this:

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options

Thanks, Firefox is installed, up and running. Thanks for the pointer.

R. Bryan